HRchannels Group ★ 4.3

Mô tả Công việc

Dream Job Alert!
Salary up to $2400/month awaits! We are recruiting Tour Director (ID 18247) for a Travel company:

• Ensure customer satisfaction and loyalty, with a minimum rate of 90% satisfied and returning customers by maintaining premium service quality, handling issues promptly, and continuously enhancing the customer experience.
• Effectively support financial and business operations, including budget management, cost control, and revenue optimization from visa and flight ticket services, with a minimum FIT conversion rate of 60%.
• Develop and maintain a professional operations team through regular training programs, succession planning, and clear KPI establishment to enhance staff capabilities and performance.
• Demonstrate comprehensive competency in tour operations, including in-depth knowledge of hotels, transportation, visas, flight tickets, tour activities, SOPs, and crisis management to ensure smooth and consistent operations.
• Develop and implement effective crisis management procedures to prepare the company for unexpected situations and ensure business continuity.
• Maintain and grow strategic relationships, negotiating effectively with domestic and international suppliers and partners to bring optimal benefits to the company and its customers.
• Adapt flexibly to industry changes and innovations, staying updated with trends, technologies, and new regulations to maintain competitiveness and sustainable operations.
• Promote internal collaboration, working closely with other departments to synchronize processes, optimize costs, and develop travel products that meet market demands.

Yêu Cầu Công Việc

• Male or female, aged 30–38
• Bachelor’s degree or higher in Tourism, Business Administration, Travel and Tourism Management, or related fields.
• Minimum of 8 years of experience in the travel and tourism industry, with at least 3 years in a management or senior operations role.
• Hands-on experience in tour operations, working with service providers, and handling emergencies during tours.
• Comprehensive knowledge of tour services including hotels, transportation, visas, flight tickets, SOP processes, and tour guide operations.
• Able to work under high pressure and willing to travel for business.
• Good English proficiency.