Techcombank ★ 3.7

Job Purpose

• The Job Holder will be primarily accountable for:
• Build the GTS Product Solution Strategy, which focus on each GTS Product Solution Domains (Cash và Liquidity Management Solution/Trade và Financing Solution/Financial Market Solution/Channel và Partnership Platform Integration/ Solution Enabling và Fulfillment) capablities for key customers.
• The development of various GTS Product Solution Domains that services GTS clients, the growth of global relationships, and the improvements of TCB’s Product Solution capabilities, with the objectives of enhancing client user experiences and capturing new business opportunities Leading and driving all aspects of an assigned strategic initiative or divisional level special projects using both the waterfall and Agile project management methodologies. The job holder will collaborate with various stakeholder groups and partners and take responsibility to deliver both the financial and nonfinancial targets through detailed planning, problem solving, timely and successful execution on every phase of the project/initiative's life cycle.

Key Accountabilities (1)

ENHANCE CLIENT USER EXPERIENCE

• Ensure collaboration with other GTS Functions to constantly enhance and innovate existing GTS Product và Solution capabilities to address changing customer requirements and increase product và Solutions competitiveness
• Oversee end-to-end process starting from ideation of GTS Product Solution strategy to client feedback and conflict resolution
• Managing client’s GTS related client journey to ensure strategic client experience improvement to enable achieving GTS strategic objectives IN ORDER TO provide client-centric solutions and lay the foundations of excellent client experience

Key Accountabilities (2)

PRODUCTS và SOLUTIONS DEVELOPMENT và EXECUTION

• Supervise and provide guidance on definition and development of roadmap to build GTS Product Solution Domain capabilities to meet business requirements, including GTS Product Solution strategy with global instituations/associations to supplement TCB's coverage and capabilities
• Ensure proper integration of channels/Solutions for customer convenience
• Maintain awareness of relevant trends and developments in the market, in client feedback and requests, in technology, and in the TCB's products and services
• Accountable for developing and managing the execution of GTS Product Solution strategy / road map and action plan for that functional Domain.
• Adopt the client perspective and work with product design and service delivery teams to deliver the objectives of the role. Responsible for delivering ideas to implementation and evaluate the ever-changing financial ecosystem and emerging technologies to find the best fit for clients and their users.
• Continuously evaluate and benchmark the TCB's Product Solution capabilities to identify and priorities opportunities to grow volumes, revenue and Technology adoption
• Identify bottlenecks or areas of improvement using the data collected
• Enable the optimization of Product và Solution operations through constant tracking of channel performance data through use of data analytics
• Accountable for GTS transaction flow volume, financial performance, client service quality and client satisfaction through all GTS Product Solution Domain

IN ORDER TO find the best fit for clients and their users in the ever-changing financial ecosystem and emerging technologies, and maximizing the channels efficiency

Key Accountabilities (3)

Project Management (if be assigned a Inititaives/Project)

• Establish comprehensive objectives, scope, approach and develop detailed implementation plans for solution design and execution of the project/initiative.
• Collaborate with stakeholders to agree on overall scope/objectives/solutions and delivery plans for financial and non-financial targets of the project/initiative.
• Follow through on progress and deliverables of the project/initiative during planning, design, pilot and execution stages.

People và Cross-Functional Team Management

• Develop an effective resource manangement plan to deliver solutions at different stages of the project/initiative's life cycle successfully.
• Define recruitment requirements and interview candidates for required roles.
• Strengthen team capabilities through coaching to build a high performance culture along with required Agile mindset and ways of working.
• Support the team in removing obstacles/impediments with progress and implementation of solutions.
• Guide project team(s) with prompt and accurate diagnostics, design, pilot and launch processes for the project/initiative.
• Address challenges, issues, risk and escalate to the appropriate stakeholders and governance committees for prompt support.
• Measure and report on the effectiveness of solutions designed for the project/initiative at the required cadences.
• Manage dependencies and relationships to ensure project/initiative progress and objectives are achieved through collaborative efforts.
• Leverage project management and collaboration tools (JIRA and CONFLUENCE) to update, monitor and report on project/initiative progress regularly.
• Apply Agile development methodologies and practices as prescribed by the organization.

Key Relationships - Direct Manager

Director, Product and Solution (if run BAU Business) or Chief GTS Officer/Sponsors of Initiative/Initiative Director(If be assigned in Initiatives)

Success Profile - Qualification and Experiences

• Qualifications: Master Degree or equivalent in Information Technology, Engineering or Banking và Finance from a leading institution. Relevant professional qualifcation will be beneficial.
• Experience: 15+ years of relevant experience in the GTS product và solution management and development within Banking or Financial Services industries
• Technical Knowledge:

- Deep understanding of the transaction banking domain with a profound ability to conceive and design end-to-end product flows, define user interface requirements, identify relevant operational processes and clearly articulate these flows to relevant stakeholders.

- Deep understanding of the product development lifecycle using Agile Methodology

- Understanding of the GST sector-based domain (Customer needs/ Solution và services/ Operation/ Risk Management)

- Data analytic / decision making

- Financial markets product Knowledge is beneficial

- Proven inter-personal skills to actively engage with multi-cultural teams across the globe in understanding client needs, managing client queries and feedback, managing a big team including talent management and development

- Track record in transformational strategic change, change management, people development, handling senior management, market development, business set-up

- Ability to visualize and monitor customer interaction in all journeys / driving insights of customer needs

- Tech savvy, digital mindset, aware of future disruption trends

- Ability to develop and maintain an extensive networks of partners in various areas: tech vendors / payment / settlement and clearing / fintech / 3rd party services ect

- Securities risk management

- Strategic Planning and Execution