Ngân hàng HSBC VietNam - HSBC ★ 4.1

Job ID: 264288

Location: Ho Chi Minh City, Vietnam

Area of interest: Global Operations

Job type: Fixed Term - Full Time

Work style: Hybrid Working

Opening date: 16-May-2025

Closing date: 24-May-2025

Job Advert Details

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Internship, Payment Operations.

Principal responsibilities

• Impact on the Business/Function
• Support to maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Support to identify best practice opportunities within the team and across BS locations.
• Support other process/projects, i.e data migration from different platforms, clean up database for transformation and automation projects.
  
  

Customers

• Support to process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
  
  

Teamwork

• Support to contribute to the creation of a supportive work environment driven by HSBC values.
• Contribute to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
  
  

Operational Effectiveness & Control

• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards.
• Demonstrate ways to increase productivity in the process.
  
  

Qualifications

Requirements

• Being a student from universities/educational institutions (not graduated yet).
• Ability to intern full-time in 6 months is a plus.
• Have a recommendation letter for their internship period from universities/educational institutions.
• Strong interpersonal skills.
• Effective communication skills.
• Proven track record towards high level of customer service.
• Prior experience and background in operations/customer services/data analysis would be an advantage."
  
  

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited