Talentnet ★ 1.6

Mô tả Công việc

The IT Support role is responsible for providing comprehensive technical assistance to end users, including installation, setup, troubleshooting, and maintenance of corporate hardware and software. Key responsibilities include:

• Installing and configuring end-user devices (PCs, laptops, tablets, smartphones, IP phones, accessories).
• Supporting meeting room equipment (VC units, TVs, projectors) and assisting third-party providers.
• Managing printer connectivity and print queues.
• Handling on-site incident resolution and providing walk-up support, particularly for senior executives.
• Performing basic diagnostics and hardware repair; escalating advanced cases to third parties.
• Managing IT asset lifecycle: procurement, stock control, deployment, disposal, and inventory updates.
• Providing basic user training and documentation to support Knowledge Management.
• Monitoring and supporting network infrastructure and server room equipment.
• Delivering on-site support for video conferencing and executive meetings.
• Supporting local server and telecom tasks when remote support is not feasible.
• Proactively maintaining meeting room and IT infrastructure health, escalating issues as needed.
• Coordinating with internal teams and external vendors for network-related tasks, depending on site management model (OBS-managed or not).

This role demands a proactive, hands-on approach with strong communication and technical troubleshooting skills, ensuring IT systems operate effectively to support business operations.

Yêu Cầu Công Việc

• Bachelor’s or master’s degree in information technology (IT), Computer science or related field.
• Fluent in English (report directly to foreign line manager) and primary customer language(s) for country of assignment, spoken and written
• Minimum 2 years’ experience in IT Infrastructure support and IT service mgmt. or similar
• Excellent Customer Service skills, including ability to support senior executives.
• Service mind, Eager to learn new things, Action-oriented and Customer Focus
• Strong technical knowledge of overall technical components including PC builds, Windows, Outlook, MS Team, MS Office, MS Edge
• Ability to provide user assistance with a variety of Smartphones & tablets, plus various meeting room technologies.
• Basic Skills in network technologies (e.g., IP, Network Printing, Internet access) & servers (Windows)
• Understanding of ITIL processes or ITIL certification
• Able to work under pressure and work as a team.
• Good Planning/Priority Setting/ Managing & Measuring Work skills.
• Good interpersonal skills with strong analytical thinking and problem-solving skills.