Mô tả công việc
JOB SUMMARY
Responsible for cleanliness and service on assigned guest room floors during shift.
JOB SPECIFIC TASKS
• Responsible for assigned floors and guest rooms during shift
• Work closely with the Reception to ensure correct room status at all times.
• Ensure highest standard of cleaning in assigned areas
• Ensure guest privacy is respected when DND status is displayed
• Supervise turndown service
• Responsible for strict key control
• Inspect regularly guestroom corridors and public areas
• Report maintenance issues promptly to Engineering
• Ensure compliance of Lost & Found procedures
• Keep floor linen rooms neat and tidy
• Monitor productivity of the unit
• Prevent and resolve grievances
• Resolve disputes
• Discipline staff when necessary
• Check Housekeeping associate’s grooming, personal hygiene and appearance
• Assist with the preparation of associate’s duty roster
• Facilitate multiskilling
• Assist with staff training and development
• Provide ongoing advice and support to associate’s under your supervision
• Supervise associate’s performance
• Provide one to one instruction to staff members when required
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service, by reporting guest comments
• Take appropriate action to resolve guest complaints
• Promote the hotel products and services
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to the hotel’s security and emergency policies and procedures
• Log security incidents and accidents in accordance with hotel requirements
• Adhere to hotel cleaning and maintenance programs
• Ensure a high level of cleaning is maintained in your work area
• Ensure all reporting and servicing deadlines are met on a timely basis
• Carry out other tasks as directed by your supervisors
Quyền lợi được hưởng
- Premium insurance with many inpatient and outpatient medical examination and treatment benefits
- Phone allowance, meals allowance and others
- Marriott International Associate discount for Room and F&B
- International work environment
Yêu cầu công việc
- At least one year experience at the same position.
- Be able to relocate to Ha Giang City.
Yêu cầu hồ sơ
- Resume
Tập đoàn Indo-Trans Logistics (ITL) được thành lập vào năm 1999 nhằm cung cấp các dịch vụ chuyên nghiệp về vận chuyển, phân phối hàng hóa bằng đường biển, hàng không, và đường bộ cũng như cung cấp các dịch vụ giao nhận kho bãi Logistics. Tập đoàn Indo Trans Logistics đã có những bước phát triển vượt bậc để hình thành một tập đoàn uy tín hàng đầu Việt Nam về cung cấp các dịch vụ vận chuyển hàng hóa và giao nhận Logistics. Với sự tham gia của đối tác chiến lược Singapore Post, mục tiêu của Tập đoàn không chỉ dừng lại ở khu vực Đông Dương mà còn vươn lên thị trường quốc tế với tốc độ phát triển, đầu tư mạnh mẽ.