The Vigo ★ 3.0

1. Strategy & Operations
- Develop strategic and annual operational plans for the entire digital platform, aligned with Vigo's digital roadmap.
- Oversee and optimise daily operations of CRM, DMS, Automation Layer, and Data Warehouse, ensuring stability - performance - uptime.
- Collaborate closely with Internal Tech Team to translate business requirements into technical architecture, prioritise backlog, and ensure quality execution.
- Manage and coordinate Digital Vendors: selection, contracting, SLA monitoring, and performance evaluation.
- Advise the Board on cost optimisation, vendor strategy, and adoption of innovative technologies.
2. Development & Integration
- Design and implement system architecture integrating multi-source data (E-commerce, Social, Offline POS, ERP...).
- Establish platform governance frameworks for security, compliance, and operational efficiency.
- Drive the adoption of advanced technologies: AI agents, automation orchestration, ETL pipelines, predictive analytics.
3. Digital Growth & Customer Experience
- Lead Digital Presence & Multichannel Traffic (SEO, AEO).
- Orchestrate lead generation and data-driven campaigns.
- Drive cross-functional digital transformation with Tech, Marketing, and Sales teams.
- Define platform logic for in-house DMS/CRM (future Platform Owner role).Experience: 8-10+ years in digital platform operations, large-scale digital transformation, or enterprise IT/CRM/ERP/DMS implementation.
Technical expertise: Deep knowledge of cloud architecture (AWS/Azure/GCP), API integration, data governance, and vendor management.
Skills: Strategic thinking, persuasive communication, cross-functional leadership, and complex problem-solving.
Mindset: Sees the "big picture" but is ready to get hands-on when needed; thrives in building and scaling phases rather than maintaining the status quo.Thưởng
KPIs
Chăm sóc sức khoẻ
Yes
Nghỉ phép có lương
Yes
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