Việc làm VNHSC.,JSC
Cập nhật 12/12/2024 18:31
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SME & Household Relationship Support Staff (40001652)
VNHSC.,JSC
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
06/12/2024
Hạn nộp hồ sơ:
05/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
The person in charge of the position is responsible for:
Team Lead, SME & Household Relationship Support
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Company and relevant partners
Key Relationships - External Stakeholders
Customers and Competitors, ...
Success Profile - Qualification and Experiences
Qualifications
The person in charge of the position is responsible for:
- Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as customers). Responsible for ensuring the completeness and accuracy of information according to the partner's regulations.
- Ensure the implementation of assigned tasks such as: Supporting solutions while enhancing customer engagement with the customer's products and services, in order to bring the best service experience to customers.
- Ensure strict compliance and minimizing risks according to the partner's requirements.
- TRANSACTION SUPPORT
- Support providing services to customers fastest with the best way.
- Always update regulations, customer service processes and instructions of partners
- Support resolving customer requests within authority.
- Ensure the accuracy of the work performed
- Receive customer opinions on products, processes, services, policies... to make recommendations to policy departments.
- CUSTOMER SUPPORT: SUPPORT SOLUTIONS TO ENHANCE CUSTOMER ENGAGEMENT
- Perform tasks according to the needs of partners, specifically: Receive information, support clarifying information that customers need to know about products and services.
- Perform tasks according to customer requirements: Support providing information about related products and services within the scope of assigned work according to the assignment in each period..
- PRODUCT & SERVICE QUALITY ASSURANCE:
- Support ensure assigned tasks are accurate, fully, fast and timely, ensure accurancy SLAs and Service Quality standards
- Fully comply with service quality standards for the assigned position and other customer regulations for each period
- Update information on products, processes/regulations, Marketing programs, new supply campaigns and partner instructions from time to time to provide the best service
- Receive and resolve requests and complaints in accordance with customer regulations
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- OPERATION COMPLIANCE & RISK MANAGEMENT ACCORDING TO CUSTOMER REQUIREMENTS
- Ensure perform work in accordance with policies, procedures, regulations, and instructions of partners
- Perform and ensure compliance with procedures, regulations of partners and laws.
- Manage legal risks and operational risks on the list of customers assigned to support in accordance with regulations and instructions of partners
- Comply with regulations on information security and information confidentiality.
- Perform other tasks as assigned by superiors from time to time.
Team Lead, SME & Household Relationship Support
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Company and relevant partners
Key Relationships - External Stakeholders
Customers and Competitors, ...
Success Profile - Qualification and Experiences
Qualifications
- College degree or higher is preferred (graduated in Banking, Economics,....)
- Have experience in sales, market development, card opening, account opening, experience in payment applications (E-wallet: Momo, VNPay) is an advantage.
Khu vực
VNHSC.,JSC
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Tầng 2, Tháp 901 Chung cư Starlake, Khu đô thị Tây Hồ Tây
MIRAI là hệ thống y tế cung cấp dịch vụ khám sức khỏe đẳng cấp thế giới, tạo ra chuẩn mực cao về dịch vụ y tế cộng đồng, là nơi khách hàng yêu mến, đối tác tin tưởng, đội ngũ tự hào
MIRAI mang lại sự sống khỏe mạnh và bền vững cho người Việt, góp phần kiến tạo một cộng đồng có khả năng đóng góp giá trị cho xã hội.
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