Jollibee Việt Nam ★ 3.7

* Objectives
- Establishes and maintains set requirements for quality improvement. Minium internal defect rate & increase customer confidence and a company's credibility.
- Improving work processes and efficiency, and it enables a company to better compete with others.
* Responsibilities
- Plan activities for the Week/Month/Yearly and arrange for QA Team.
- Quality report Weekly/Monthly/Yearly to related departments & General manager.
- Control and ensure the quality of products for the whole factory.
- Customer complaint visiting & solving regarding issues, quality analysis, making CCR and preventive action report.
- Managing team KPIs (downgrade, F-cost, NCR) and operating the QA department.
- Communicate, and exchange information with departments in the company, and handle and resolve internal requests.
- Managing FGs stock and assigning goods quantity to sales stock
- Ensure QC staffs complete the daily quality inspection task to meet the production schedule.
- Set up specific quality requirements (EN standard / JIS / ISO) and distribute them to QA staff for inspection purposes.
- Maintain the company's quality management system according to standards CARB EPA, TCVN, JIS, FSC.
- Do internal audit plan & external audit plan regarding certificate & customer requirement.
- Training staff to understand the input and output quality control process. The object for new employees & yearly plan training.
- Cooperation with related team (Sales, Production, Raw material) to make sure documentation & quality management system requirement.
- Co-work with R&D global team & production team to develop new products.
* Other responsibilities shall be followed to assignment by GD.