Sheraton Hotel & Towers ★ 4.0

• Manages day-to-day front office operations to ensure quality, and standards, and meet customer expectations.
• Develops goals and plans to prioritize and accomplish the work.
• Handles complaints, disputes, and conflicts to resolve issues.
• Manages staffing levels to meet guest service, operational, and financial objectives.
• Communicate with employees to align them with business objectives and recognize performance.
• Understands the department's financial impact on the overall property.

2. Supporting Management of the Front Desk Team:

• Utilizes interpersonal skills to lead, influence, and encourage the team.
• Builds trust, respect, and cooperation among team members.
• Serves as a role model and supervises all front office areas in the managers' absence.

3. Ensuring Exceptional Customer Service:

• Provides exceptional customer service to drive satisfaction and retention.
• Responds to and handle guest problems and complaints.
• Empower employees to deliver excellent customer service.
• Gathers customer feedback and focuses on continuous improvement.

4. Managing Projects and Policies:

• Implements customer recognition/service programs and ensures adherence.
• Trains staff and monitors adherence to credit policies and procedures.
• Supervises daily front desk operations and ensures policy compliance.

5. Supporting Human Resource Activities:

• Assists in employee development, coaching, and mentoring.
• Addresses employee feedback and concerns.
• Participates in the hiring and training of new employees.
• Supports employee discipline procedures.

• Attractive Salary
• Open Career Path
• 60 days of full salary and social insurance coverage from the first day of work
• Enjoy the high monthly service charge
• Uniforms and meal provided throughout shift
• Professional, safe, youthful, and supportive environment
• Participate in training courses for international 5-star hotel standards
• Opportunities to travel abroad and accumulate experience in the field
• Periodic health check-ups, social insurance, and 24/7 accident insurance
• Luxurious birthday parties with beautiful gifts
• Team building activities and TakeCare culture

• At least 2 years of experience is required
  
• Can start as soon as possible
• Able to work full-time
• Good communication skills in both Vietnamese and English
• Commit to work for at least 03 months

For contact, please call 024 3719 9000 - Ms. Phuong - Assistant Director of Human Resources