Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World’s Best Work Place?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and deliver excellence in a digital world, AS ONE!
Your Tasks
- Act as Tele Sales customers’ main contact for DHL, responding to and satisfying their sales and post-sales requirements.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Provide customer-oriented service at all times relating to specific sales issues.
- Liaise closely with Sales Channels and other departments within DHL to ensure that a full, cost-effective service is maintained, and that the area's target is achieved.
- Ensure cooperation with other sales team members and throughout the sales force.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base to achieve the required personal sales results.
- Manage the revenue growth through Upselling and Cross selling tactics to exceed this budget through calls
- Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of DHL’s account holders.
- Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
- Adhere to regional standards on profit margins and discount guidelines.
- Open new accounts and ensure they trade profitably.
- Ensure all customer agreements are cost-sensitive to ensure a suggested minimum pricing tariff is set and adhered. Any deviation from this tariff requires management agreement and justification.
- Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing the department's weekly productivity.
- The incumbent has no direct reports and authority over the country line and functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
- 2-3 years of relevant experience in express/air frieght/logistic sales
- Telephone skills, Communication skills
- English: Fluent (written and spoken)
- Educational Qualifications: Diploma (or equivalent)
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
- Employee hobby clubs, sports championships.
We look forward to receiving your application!
Tập đoàn BigHolding hiện đang sở hữu 3 nhà máy sản xuất dược hàng đầu Việt Nam, vùng trồng dược liệu chuẩn Organic hàng ngàn hecta, Công ty TNHH Thương mại dược phẩm Bigfam và chuỗi nhà thuốc Big Family. BigHolding hiện đang nỗ lực kiến tạo trở thành biểu tượng của sự uy tín và lựa chọn hàng đầu của khách hàng, đối tác trong ngành tư vấn đầu tư.
Đảm bảo: Chất lượng - Uy tín - Đạo đức - Tâm huyết
Big Family là hệ thống nhà thuốc nhượng quyền thương hiệu thuộc Tập đoàn Big Holding. Hệ thống các thương hiệu ra đời dần thay thế các cửa hàng truyền thống. Big Family là một trong các thương hiệu đi đầu trong xu hướng mới này. Với mục tiêu có 1000 nhà thuốc đối tác trong năm 2021 và 5000 nhà thuốc trên toàn quốc vào năm 2025, Big Family đang mở rộng quy mô nên muốn chiêu mộ thêm thật nhiều nhân sự ở các vị trí chủ chốt của công ty. Đồng hành cùng đưa Big Family nói riêng và BigHolding nói chung trở thành một thương hiệu lớn mạnh.
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