Mô tả công việc
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
- 60 days probation with Full salary & Social Insurance
- Service charge every month after probation
- Attractive remuneration package
- Professional training courses
- Professional workplace with young, dynamic, and excellent team members
- Duty meal & Uniform provided
- 05 working days/week.
- Participate in team building and TakeCare activities of the team and hotel
- Health check every year
- Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
- Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Yêu cầu công việc
Education and Experience
- Degree of English/Hospitality/Tourism other relevant major
- Good communication both in English and Vietnamese
- Excellent interpersonal skills with demonstrated customer service focus
- Ability to multi-task
- Able to work shifts
- Experience of a similar position in 4 or 5-star hotels is preferred
Personal Attributes
- Dependability
- Positive Demeanor
- Presentation
- Integrity
- Safety Orientation
- Adaptability/Flexibility
- Stress Tolerance
Interpersonal Skills
- Team Work
- Customer Service Orientation
- Interpersonal Skills
- Diversity Relations
Communications
- Listening
- English Language Proficiency
- Telephone Etiquette Skills
- Applied Reading
- Writing
Analytical Skills
- Problem Solving
- Learning
- Computer Skills
- Decision-Making
Organization
- Multi-Tasking
Yêu cầu hồ sơ
For contact, please call 02437199000 - Ms. Phuong Anh Human Resources Executive
Đông Thành chúng tôi tự hào là nhà phân phổi duy nhất sản phẩm dây điện và dây cáp mạng chất lượng cao mang thương hiệu TAESUNG đến từ Hàn Quốc từ năm 1997 đến nay. Với bề dày lịch sử, Đông Thành đã phát triển hệ thống Đại lý, cửa hàng rộng khắp tỉnh thành trong nước. Bên cạnh đó, Đông Thành đã cung cấp cho nhiều dự án như Đài truyền hình, các trung cư cao tầng..vv. Trong những năm qua,Đông Thành đã không ngừng phấn đấu vươn lên để trở thành doanh nghiệp đứng đầu trong lĩnh vực cung cấp dây điện, dây áp mạng. Chúng tôi rất mong được tiếp tục được hợp tác với Quý khách hàng để cùng phát triển lên một tầm cao mới. Công ty TNHH XNK & TM Đông Thành có hệ thống đại lý tại các tỉnh từ Bắc đến Nam gồm Hải Phòng, Hải Dương, Quảng Ninh, Thái Bình, Nam Định, Bắc Ninh, Hưng Yên, Nghệ An, Hà Tĩnh, Quảng Bình, Quảng Trị, Đà Nẵng, TP Hồ Chí Minh.