Hesman Việt Nam (shopdunk) 2.5 ★

1. Instills commitment to the Banyan Tree experience in associates ensuring that the group’s vision and mission are assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.

2. Collating and analyzing performance data and charts against defined parameters such as BSC, DBSC, LQA results, FSMS and other department audits.

3. Preparing, communicating and implementing the annual hotel training plan.

4. Preparing, monitoring and controlling the hotel’s annual training budget.

5. Implementing and coordinating all Training aspects within the Group’s Balanced Scorecard Program.

6. Ensuring the maximum utilization and productivity of department trainers in each department.

7. Checks on every department to compile, maintain and update Department Training Manual.

8. Helps ensure that regular, scheduled training plans are implemented and followed in all departments by randomly attending the training.

9. Conducts generic training and orientation programs for rank-and-file and supervisory levels.

10. Assists the Human Resources Department with the preparation and implementation of an effective employee communication program, recruitment and performance review procedures.

11. Keeps comprehensive record of all training activities and maintains efficient administration within the department and submits operational reports on time.

12. Monitors and controls the use of hotel training facilities, equipment and library.

13. Keeps comprehensive records of all training activities and maintains efficient administration within the department.

14. Coaches, counsels and develops subordinate employees.

Providing accommodation during employment at the hotel

Insurance covering over 100% of income, additional accident insurance for employees.

Other benefits according to Banyan Tree Group standards.

 Excellent command of the English language.

 Ability to express effective, clear and concise written and verbal communication.

 Good interpersonal skills

 Good leadership, organizational and administrative skills

 Able to document standards of performance

 Dynamic, inspiring, innovative, enthusiastic and self-motivates

 Easily approachable with an outgoing and pleasant personality

 Able to effectively facilitate both small and large groups

 Able to prioritize.

 Able to maintain objectivity.

 Good team player

 Professional training skills and knowledge of working practices and principles in a 5-star hospitality setting

 Hard-working, able to withstand a very fast paced working environment, enroll and complete projects on his/her own

 Highly customer - and result – oriented

 Understanding of large, multi-cultural organizations

 Computer literate

 Good health, mature and very neat appearance

Work Experience Description

Health Examination Certificate

2 Passport-sized Photos (2x4)