Four Points by Sheraton

-  Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. 

- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. 

- Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. 

- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. 

- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 

- Speak with others using clear and professional language; answer telephones using appropriate etiquette. 

- Guarantee service charge in pre opening period