Công ty TNHH dự án Hồ Tràm ★ 4.0

• Liaise with management level personnel of other departments.
  
• Liaise with personnel from outside agencies & local authorities
• Communicate effectively.
• Actively support and lead by example with company and department standards and objectives.
• Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.
• Provide guidance, instruction, performance coaching and counseling to Surveillance team members.
• Establish a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.
• Create a respectful and harmonious workplace with a team and result based approach.
• Actively set tasks and provide direction for the shift.
• Delegate workload and duties responsibly.
• Ensure that assignments and routine duties are completed to department SOPs.
• Ensure compliance with all company and department policies and procedures.
• Coach, counsel and discipline as per company/department guidelines.
• Provide feedback to team members in a timely manner.
• Compile file notes and feedback for performance reviews.
• Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.
• Apply initiative in dealing with situations (backed by department SOPs).
• Maintain records and files for the department in accordance with department SOPs.
• Review and approve documents and reports and observations generated by the team.
• Review reports, statistics and data from various company and department information systems.
• Undertake project duties as required and/or assigned.
• Compile and prepare in depth shift reports, summaries and logs.
• Provide complete support to Surveillance management.

• Training & Development
• Insurance
• Health checkup

• Bachelor’s Degree in Business and 5 years Work Certificates in a company.
  
• Minimum of 5 years regional casino surveillance experience and 2 department management experience
• Previous experience in a large (15 console plus) monitor room.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the English language of the workplace both verbally and nonverbally.
• Knowledge and experience of CCTV/Surveillance systems usage.
• Customer service and delivery focused. Ability to manage a large scale monitors room team on a shift basis.
• Building and managing a diverse workforce.
• Must be able to work various shifts including weekends and holidays.
• Extensive knowledge of cheating and game protection issues.
• Exceptional and professional communication skills, both oral and written.
• Highly organized, ability to multi-task, superior problem solving skills and detail-oriented.
• Recognized experience in hiring, training and empowering employees who are also held responsible and given consistent feedback.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
• Be able to flourish in a face-paced, busy environment while maintaining stamina and positive mental attitude.
• Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
• Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook

- Nộp hồ sơ về cổng 3 của The Grand Ho Tram hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết

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For any job inquiry, please contact Recruitment Department:+84 254 378 8125/ +84 254 378 8130

Hotline: 0913 339 773

Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam