WALL STREET ENGLISH ★ 3.1

1. Sales Performance Management

• Set monthly sales objectives for ECs and review performance to meet center targets.
• Analyze past performance, identify improvements, and update action plans.
• Monitor and evaluate conversion rates across all channels and activities.
• Ensure timely and accurate updates in the organization’s system.
• Prepare daily/weekly sales reports for the Head of Commercial and adjust action plans as needed.
• Contribute to sales through prospect presentations and ensure compliance with show distribution rules.

2. Sales Team Skills Development and Management

• Monitor and analyze sales team performance, providing targeted training and coaching.
• Conduct monthly feedback sessions with each team member.
• Oversee registration and completion of training courses for new members.
• Evaluate team performance regularly in line with HR policies and manage schedules fairly.

3. Cross-Departmental Collaboration

• Collaborate with the School Service Manager on the monthly activities calendar.
• Work with the Activation team for customer insights and feedback on lead conversion.
• Support recruitment efforts to build a high-performing sales team.
• Coordinate with the TMK Manager on supply conversion and booking effectiveness.
• Share market insights with the Head of Commercial and Marketing team regularly.

Other duties may be assigned as needed.

Required Competencies:

• Highly result-oriented
• Effective communication and ability to influence stakeholders
• Strong organizational skills
• Solution-driven with effective issue mitigation
• Leadership and people development skills
• Professional appearance
• Ability to work under pressure and flexible hours, including evenings and weekends
• Computer literacy

Must Have:

• Education: Bachelor's degree
• Languages: Vietnamese and English proficiency at WSE Level 11
• Previous Experience:
  • Minimum 3 years in the education industry
  • Minimum 1 year in sales management (experience in any industry is acceptable)