Mắt Bão BPO 2.9 ★

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Trust & Safety Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About Training & Quality (TnQ) Team
The Ground Truth team works as the representative of TnQ that provides final judgment for video content,
including the correct answer, vagueness, difficulty, etc. They should work with the Policy team regarding
Policy cascading and alignment in the market. Meanwhille, they work with moderation teams on calibration,
reporting, and quality improvement. But they're not participating in other ad-hoc or on-call-related requests.

What will I be doing?
Quality Evaluation:
- Provide Ground truth: Conduct quality assessment work by ensuring ground truth for regular moderation quality measurement (GT Sampling), CGVR, and TCOR labeling
- Provide quality analysis: Conduct root cause data analysis and summary of findings, as well as provide quality reports.
Quality improvement:
- Calibration: Be the owner of the calibration process and outcome for sampling and GA error and ensure an accurate understanding of localized policy amongst moderation teams by aligning the interpretation and policy understanding.
Policy Updates and Policy Feedback:
- A: Enhance the enforceability of new policy updates by highlighting foreseeable policy gaps caused by vague guidelines.
- B: To consistency between all policy documents and any subsequent updates. Escalating policy gaps to the Policy Team. Escalate policy issues to the Policy Team to pursue a further solution. Policy Understanding /Policy Cascading: Ensure that all policy roll-outs can be understood and delivered to all team-related teams.
- Vague: Escalate vague cases/policy titles to the Policy team and follow up on action plans
- Tooling improvement: Work with Platform and Algo teams to optimize moderation-assisted tooling

Qualifications

What should I bring with me?

Minimum Qualifications:
- The candidate has 1+ years of working experience on video/livestream/features content.
- Strong sense of indicators in the video/livestream/features that share common patterns and ability to summarize and write the implementable alignment guidelines accordingly. Excellent ability to calibrate or train teammates or moderate teams.
- Deep understanding of quality metrics, and quality improvement methods, adept at content and data
analysis.
- Ability to problem-solve and break down ambiguous issues into component parts to develop solutions.
- Good communication skills, stress resilience and a strong ability to adapt to any changes.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- Have intimate knowledge of video/livestream/features content policy, IG, and market-related alignments.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.