Organize to find and exploit effectively potential customers for CBC:
Analyze market potential, build relationships with organizations, associations, state management agencies in charge to find potential customers in line with the development orientation of CBC
Organize to exploit effectively potential customers developed by CBC and/ or distributed by CIBG
Products and Price:
Design product solutions and pricing policies to meet the needs of customers / groups of customers at CBC
Organize and deploy activities to update CIBG products, policies and business programs in accordance with CIBG's orientation at CBC
Sales and service:
Implement and supervise the implementation of customer care policies and programs at CBC
Develop business plans, deploy and manage CBC activities according to CIBG's direction from period to period in order to effectively implement business plans and objectives.
Coordinate, supervise, directly/supportly, monitor, analyze, periodically evaluate and effectively implement the business objectives of CBC's department and employees.
Service quality management:
Implement and supervise to ensure effective implementation of regulations on service quality standards of CBC and CBC employees.
Regularly check and supervise service quality for CBC departments / employees, especially positions in direct contact with customers.
Make plans periodically to contact and communicate with customers to obtain opinions and improve the service quality of CBC
Key Accountabilities (2)
Risk management
4.1.Credit risk management
Urge and remind CBC's employees to fully and effectively control the credit quality at CBC
Tightly control problem debts, coordinate in handling problem debts
Participate/support in checking the customers' actual use of capital issued credit at CBC according to regulations.
4.2. Operational Risk Management
Implement and promote a culture of compliance và manage operational risk at the unit
Lead as an example
Direct and help to establish principles and priorities in risk management
Coordinate with relevant units, assess, execute and monitor operational risks at the unit
Report immidiately incident;
Operation
Manage, ensure that the activities of employees at CBC strictly comply with the regulations, procedures, instructions ... related
Approve / propose approval and sign contracts and documents related to CBC activities within authorization
Approve / propose approval of financial expenditures within the scope of authority
Coordinate with Director of Branch / Regional Director / Regional CIBG Director, related units in implementing, promoting business activities, operating at CBC
Effective management
Effectively manage the CBC's customer portfolio according to TCB's guidelines, regulations
Strictly manage the CBC's business results and performance compared to the assigned targets
Other jobs: ther duties assigned by the Regional Director, Regional CIBG Director
Key Accountabilities (3) PEOPLE MANAGEMENT
Attract, onboard and retain the right talents for a high- performing team
Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
Manage team performance và provide feedback regularly (following the annual performance management cycle);
Enable team member’s professional and personal development through capability assessment, training, coaching và feedback, etc.
Motivate and recognize team members’ contributions towards the team’s shared goals
Responsible for developing talents within the team
Act as a role model and promote corporate culture at sub- function level
Understand và communicate relevant HR offerings to team members.
Success Profile - Qualification and Experiences
University degree prioritizes Economics / Finance / Banking / Business Administration / Accounting / Auditing
Minimum of 8+ years in the field of sales, management and sales promotion in banking and finance for corporate customers, at least 4 years experience in management position
NOVA SERVICE 65 Nguyễn Du, P.Bến Nghé, Q.1, Tp.HCM
Tổng công ty Nova Service hoạt động trong lĩnh vực Thương mại - Dịch vụ, phục vụ hệ sinh thái của NovaGroup bao gồm:
Lĩnh vực Bán lẻ với Hệ thống nhà hàng - cà phê, dịch vụ giải trí và Hệ thống bán lẻ;
Lĩnh vực Dịch vụ với các ngành Quản lý khách sạn, Vui chơi Giải trí, Điều hành tour, Hoạt động biểu diễn nghệ thuật, Vận hành sân golf, Tổ hợp thể dục thể thao, sức khỏe và làm đẹp;
Lĩnh vực Phát triển cộng đồng với mảng giáo dục, y tế và quỹ vì cộng đồng.