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• You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.
• Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
• Lead by example in making personalized menu recommendations to guests for both food and beverage items.
• You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize the overall guest experience.
• You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
• Ensure that training sessions are planned, carried out and recorded according to the Regent standards.
• Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
• Manage the workload and when necessary you are pro-active in asking for support from other food and beverage colleagues in the resort.
• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
• You manage employee satisfaction and are responsible for the team. This includes assuring that colleagues do not work unnecessary over time, have their daily lunch or dinner break and work reasonable shifts
• Ensure the daily operation runs smoothly and that team members are aware of their roles and
• responsibilities to do so.
• Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
• You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
• You are participating in Restaurants & bar revenue meetings and a monthly Profit & Loss meeting to make sure targets are set and achieved by the team
• Supervise shift for opening, closing and cash flow recording through the Point of Sale, this includes reviewing POS‘s daily sales reports and cash collection at the end of the day.
• You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
• You ensure the service flow is as seamless as possible, by using the available resources and systems.
• Perform any other reasonable duties as required by the General Manager of Regent Phu Quoc

• Competitive salary
• Insurance as labor law
• At least 14 annual leave, 2 days off per week
• Service charge as revenue
• International working environment, join courses of IHG Group
• Healthcare insurance for personal and for the family
• 24/7 accident insurance
• Other benefits

- Some college and/or advanced training in food and beverage management

- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience

- Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred

- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

Language

- Must speak the English language, other languages will be a plus

• Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
• Hotline: 0919 290 709/02973880000 (P&C Department)