NINJA VAN 4.0 ★

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for.

These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset
  
  
  

About The Role

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients' questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality
  
  
  

About The Client Service Team

The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming an Associate Manager in 1.5 years and a Vice President in 5 years

What We Look For

At Dialectica, we don't believe in a "one size fits all" approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:

• Academic achievement gained in any undergraduate field
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world evident through your studies, internship, or extra-curricular activity
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond your clients' needs to deliver true value
  
  
  

Requirements

• 1-3 years of work experience
• Bachelor's degree or higher
• Fluency in English is a must
• Minimum N2 level (JLPT)
  
  
  

Benefits

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City