Hyatt Regency West Hanoi ★ 4.3

Purpose:

• Achieves pre-determined revenue targets while maintaining appropriate sales programmes and handling multi-faceted projects

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.

• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Achieves the monthly and annual personal target contributing to the Sales revenue.

• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Operational

• Ensures professional sales Calls using Hyatt’s Consultative Selling principles & SMART Selling philosophies.

• Carefully plans Sales Calls into defined objectives.

• Maintains a detailed knowledge of Hotel facilities, features and services.

• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales.

• Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

• Meets and greets VIP guests upon arrival/departure.

• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

• Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.

• Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

• Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

• Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

People Management

• Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

• Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Conducts regular check in conversation and annual Performance Development Discussions with employees and to support them in their professional development goals

• Assists to plan and implement effective training programmes for employees in coordination with the Learning Department.

• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

• Supports the implementing, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

• Feedbacks the results of the Colleague Experience Survey and ensures that the relevant changes are implemented.

• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.

• International and professional but friendly 5-star working environment.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Opportunity to develop career

• College or University graduate, majoring in business administration, Hospitality, Tourism, Marketing or related field

• Excellent command of English 

• Exceptional and professional communication skills, both oral and written

• At least 03 years of experience in the same position

• Well organized, detail-oriented and can multi-task

• Ability to work under pressure, multitask, sense of cooperation and teamwork