Responsible for creating the best customer experience, (through an exceptional, cordial and sincere service.) ensuring their satisfaction and loyalty. Interacts with customers to exceed their expectations and increase their satisfaction and loyalty. Guarantees that the whole team of the hotel knows and respects the Service Culture and Brand Standards.
1. To make sure to have enough staff to face the volume of daily work
(authorized) in relation of the percentage of occupancy.
2. To promote the attitude of professionalism, courtesy and service among the staff.
3. To assist guests and to compliance in a strict manner the policies, standards, rules, discipline, consistency, personal hygiene and safety set by the hotel.
4. Assigns shifts and breaks according to the workloads and expected occupancy.
5. Perform administrative functions of personnel in accordance with established policies and procedures.
6. To ensure that service to the guests, in relation to requests and reporting room’s issues or others are carried out according to established procedure that requires monitoring to solve the problem or provide the requested service.
7. To ensure that the team provide the guests with real faithful information about hotel, services and facilities, the tourist attractions of the town and its surroundings, promoting mainly the hotel’s activities and upselling them when possible.
8. Check daily attendance of their staff, reporting any absence and / or delay to Human Resources and Gex Director.
9. Daily monitoring and review of the Guest Comment Log.
10. Check daily the status of the list of VIPs and ensure they are met with accuracy, precision, dedication and punctuality all instructions or requests regarding reservations, room assignment, airport services, amenities, hospitality, and others.
11. Personally welcome the VIPs, attending them during their stay in terms of guidance, information providing any service that might apply in the most efficient and friendly manner. Make courtesy calls to the VIPs.
12. Monitoring the attendance of the team at the Guest Experience desk in the lobby.
13. Distribute daily to the team the VIP list coming.
14. Establish greater interdepartmental communication to strengthen internal services: maintaining a relaxed and good relationship with the departments Group, Sales, Housekeeping, Reception, Food & Beverage, Reservation, Security and Maintenance.
16. Promote a campaign to capture positive comments on all OTA channels.
17. Support with training of the staff, ensuring that all the concepts of the Company and the Department have been understood and the goals are clear to everyone.
18. Perform all tasks either Guest Service Agent or Assistant Guest Experience Manager or GEX Director during their absence.
Or contact/Hoặc liên hệ: 0254 378 9000 Ext: 5203
Hotline HR/Phòng Nhân Sự: 0911 721 747
ACB là một trong những ngân hàng thương mại cổ phần hàng đầu tại Việt Nam, với hệ thống mạng lưới chi nhánh và phòng giao dịch trải dài 49 tỉnh thành trong số 63 tỉnh thành trong cả nước và có hơn 13.000 nhân viên, với nhiều loại hình sản phẩm, dịch vụ đa dạng.
Chính sách bảo hiểm
Các hoạt động ngoại khóa
Lịch sử thành lập
Mission
Đem lại trải nghiệm khách hàng tốt nhất, tăng trưởng tổng thu nhập ở mức cao, và đạt tỷ suất lợi nhuận trên vốn chủ sở hữu (ROE) từ 20%/năm trở lên.
Môi trường ổn, phúc lợi khá oke
Công việc ổn
Môi trường năng động, hiện đại, nhiều người giỏi, sếp hỗ trợ nhiệt tình cho thực tập sinh (RV)
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