Việc làm Ngân hàng Standard Chartered Việt Nam - SC Bank
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Ngân hàng Standard Chartered Việt Nam - SC Bank
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Associate, Client Management
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
27/08/2024
Hạn nộp hồ sơ:
26/09/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Summary
The role is responsible for:
Targeted Improvements
Processes
General
Client Due Diligence (CDD) and Regulatory Onboarding
Skills And Experience
People & Talent
Qualifications
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
The role is responsible for:
- Perform end-to-end orchestration across all processes and services managed by Client Management
- Engage clients throughout process, ensuring seamless delivery and client experience
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Targeted Improvements
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Adherence to changes in line with the Client Management destination model and DOIs
- Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required
- Deliver excellent service and advice to our Corporate, Commercial & Institutional Banking (“CIB”) clients in all interactions
Processes
General
- Perform end-to-end orchestration across all processes and services managed by Client Management
- Engage clients throughout process, ensuring seamless delivery and client experience
- Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adhere to first-time-right principles
- Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
- Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head
- Demonstrate strong knowledge of client needs for the assigned client portfolio and able to engage clients effectively
- Build trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations
Client Due Diligence (CDD) and Regulatory Onboarding
- Perform all relevant onboarding processes
- Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
- Drive network onboarding processes
- Conduct checks on CDD as applicable
- Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
- Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
- Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
Skills And Experience
People & Talent
- Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager, to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan
- Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
- Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
- Ensure strong due diligence on document safekeeping and data confidentiality
- Ensure correctness of documentation prior to any dispensation from the Bank
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
- Highlight significant issues/errors to team leader
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the Client Management Team to achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Compliance; The Right Environment
- [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
- Client Management teams, including in-country CET
- Client Management Enablement
- GBS Hub teams
- Account Opening Teams
- Front Office RMs
- Product Partners
- Client Lifecycle Design Management Teams
- Legal
- Credit & Risk teams
- Lending Documentation Unit
- Commodities Transaction Management Unit
- Operational Risk
- Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
- CFCC
Qualifications
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
- Ability to positively engage and build rapport with clients
- Strong writing and presenting skills in English
- Problem solver; looks for solutions and finds ways to progress despite blockages
- Strong drive to deliver
- Has a clear understanding of the client needs being serviced
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
- A team player with good interpersonal skills
- Risk & AML certified as stipulated by Bank policy (role based)
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Khu vực
Quy mô:
Trên 10.000 nhân viên
Địa điểm:
Room 1810 – 1815, 18F, Keangnam Hanoi Landmark, E6, Phạm Hùng
Ngân Hàng TNHH MTV Standard Chartered Việt Nam
- Năm 1904, Thành lập văn phòng đầu tiên của Ngân hàng Chartered của Ấn Độ, Úc và Trung Quốc tại Sài Gòn, đặt tại Rue Paul Bert (nay là đường Trần Quang Khải)
- Năm 1914, Thành lập văn phòng Hải Phòng của Ngân hàng Chartered Ấn Độ, Úc & Trung Quốc Những
- Năm 1920, Trở thành một trong những ngân hàng nước ngoài đầu tiên tài trợ cho các doanh nghiệp xuất khẩu gạo đang phát triển mạnh của Việt Nam và cung cấp các khoản tín dụng chính cho lĩnh vực tài trợ thương mại
- Năm 1950, Tiếp tục mở rộng tại Việt Nam thông qua 3 cơ quan tại Sài Gòn (2 Rue Georges Guynemer, tên đổi thành Võ Di Nguy năm 1955), Hải Phòng và Hà Nội
- Năm 1969, Ngân hàng Chartered của Ấn Độ, Úc và Trung Quốc hợp nhất với Ngân hàng Standard của Anh Nam Phi thành Ngân hàng Standard Chartered. Văn phòng tại Sài Gòn vẫn đặt tại trụ sở Ngân hàng Chartered tại đường Võ Di Nguy (nay là 3-5 Hồ Tùng Mậu, Quận 1, TP. HCM) đến cuối năm 1974
- Năm 1990, Ngân hàng Standard Chartered mở cửa hoạt động trở lại tại Việt Nam
- Năm 1994, Ngân hàng Anh đầu tiên mở lại chi nhánh đầy đủ tại Hà Nội
- Năm 2007, Khai trương Ngân hàng Bán lẻ
- Năm 2009, Ngân hàng Standard Chartered củng cố nguồn gốc bằng việc hợp nhất tại địa phương với tên gọi Ngân hàng TNHH MTV Standard Chartered (Việt Nam)
- Năm 2010, Khánh thành chi nhánh thứ 3 và chủ lực tại Hà Nội bởi HRH Prince Andrew The Duke of York
- Năm 2016, Giới thiệu thẻ tín dụng hàng đầu tại Việt Nam
- Năm 2017, Khánh thành chi nhánh thứ 4 tại Quận 7, Tp.HCM
- Năm 2019, Kỷ niệm 115 năm có mặt tại Việt Nam
Mission
Sứ mệnh của Standard Chartered là "Here for good", tức là đồng hành cùng khách hàng trong thời gian dài và luôn đóng góp vào sự phát triển bền vững của các thị trường mà ngân hàng hoạt động. Standard Chartered cam kết cung cấp các sản phẩm và dịch vụ tài chính chất lượng cao, đồng thời đảm bảo tuân thủ các nguyên tắc đạo đức và pháp lý, giúp khách hàng đạt được các mục tiêu tài chính và đóng góp xây dựng cộng đồng chung.
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