SAVILLS 3.8 ★

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation Partner Operations Program Manager.

Responsibilities
- Develop and implement partner operations management programs with focus on improving workflows, processes and performance metrics.
- Coordinate planning and execution for multiple small to large-scale projects in support of E-commerce moderation.
- Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimise outcomes.
- Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
- Support for system tool issues reported by Business Partners, raise on call and coordinate information needed for troubleshooting.
- Work closely with internal teams to identify struggling areas that should be addressed by business partners and to optimize new and existing processes impacting buyers/sellers/creators.