Nova Hotels & Resorts World

1. Responsible for creating the best customer experience , ensuring their satisfaction and loyalty.Interacts with customer to exceeds their expectations
2. Keep in contact directly with the customers
3. Participate actively to design the strategy to increase additional incomes (upselling).
4. To ensure the achievement of goals related with customer 360:
5. To look after the attraction and monitoring of the MeliaRewards customers at the hotel and ensure the delivery of their benefits.
6. To deal with all customer complaints (during and post stay).
7.  Assigning amenities to VIP clients (according to personal preferences).
8.  Rooms Supervision (random and VIP) + Event Rooms (setup of the meeting room).

EDUCATION AND TRAINING: University Degree, preferably in Tourism or Hospitality.

LANGUAGES: Local Language and Advanced level of English.

SPECIFIC KNOWLEDGE: Hotel operations; Public Relations and Customer Service.

 2 years in a similar position in hotels with similar stars and services.