Nova Service

• Handling telephone calls from guests and other departments.

• Controlling lost and found items.

• Passing on messages and inquiries between floor stars and other departments.

• Issuing keys only to authorized persons and keep control by a key record book. The keys should be checked at the end of each shift to ensure that all keys are returned. A handing over is needed.

• Inspecting the nature of complaints and determine an appropriate respond Contact the supervisor for taking appropriate action.

• Offering guests items for borrowing. Keeping record of borrowed items and mark when returned. Checking items to ensure that functionality and cleanliness.

• Controlling stocks of housekeeping.

• Hand in the attendance record to the executive housekeeper daily for follow-up if needed.

• Being in charge of uniform, sundries, mini-bar beverage supplies store and outsourced laundry

• Perform duty of the department’s store management

• Arrange, monitor, and adjust the department’s roster to be followed up with the hotel business.

• Assist Head of Department in evaluating staff’s performance

• Accomplish any requests of reports, summaries, or any administrative documents related to the department’s operation and attend meetings as being required

• Arrange, monitor, and adjust the department’s roster to be followed up with the hotel business.

• Competitive salary package
• 5 working days, 2 days off per week
• 12 annual leaves per year
• Entitlement to full social insurance package as stipulated; 24/24 accidents insurance.
• Annual outing trip provided by company
• Room rate benefits for employees

• Hands-on, detailed oriented leader
• Exceptional motivational and problem-solving skills
• Good communication and interpersonal skills
• English proficiency
• At least 2 years’ experience in same or similar position with a luxury resort or hotel
• Good level of confidence
• Flexible, willing to embrace change effectively
• Diploma or Vocational certification in Hotel Management or related field preferred.