Robert Walters ★ 4.3

A leading organisation in Ho Chi Minh is seeking an Order to Cash Specialist to join their supportive and collaborative team.

This role offers you the opportunity to make a meaningful impact by providing exceptional customer service, managing the entire order cycle, and ensuring seamless business operations. You will be part of a global network where your interpersonal abilities and commitment to teamwork are highly valued. The company fosters a culture of continuous improvement, offering training opportunities and encouraging knowledge sharing among colleagues. If you are looking for a position that combines operational excellence with genuine care for customer satisfaction, this is the perfect next step in your career.

• Join a global organisation in Ho Chi Minh that values teamwork, collaboration, and a supportive work environment where your contributions truly matter.
• Utilise your SAP expertise to manage the full order cycle, enhance customer satisfaction, and drive process improvements.
• Benefit from ongoing training opportunities and a culture that encourages knowledge sharing, personal growth, and professional development within an inclusive team.

What you'll do:

As an Order to Cash Specialist based in Ho Chi Minh, you will play a pivotal role in supporting clients throughout the entire order cycle. Your day-to-day activities will involve processing orders from initiation through delivery, handling documentation for banking purposes, monitoring payments, updating master data records in SAP, and responding swiftly to urgent incidents or complaints. You will collaborate extensively with both internal teams and external partners to ensure every order is fulfilled accurately and efficiently. By acting as the primary contact for client enquiries and complaints, you will help foster trust and satisfaction among customers. Your ability to handle multiple tasks calmly under pressure while contributing positively to team projects will be key to your success in this role.

• Process orders from start to finish, including order management, document preparation for banks, and ensuring all necessary paperwork is completed accurately and on time.
• Allocate stock and batches to deliveries using FIFO principles while coordinating with internal teams to ensure timely fulfilment of customer orders.
• Monitor payment issues such as advance payments and overdue accounts, following up diligently to resolve any discrepancies or delays.
• Initiate requests for master data updates including customer pricing and material information, maintaining accurate records in SAP systems.
• Assist with ad-hoc assignments and projects as directed by your supervisor, demonstrating flexibility and willingness to support team objectives.
• Respond promptly to emergency incidents such as customer complaints, providing effective feedback and solutions to maintain high levels of satisfaction.
• Collaborate with internal and external stakeholders to fulfil customer orders efficiently, exploring all options when materials are in short supply.
• Handle complaints from customers or affiliates by implementing corrective and preventive actions that address root causes and improve future processes.
• Act as the main contact point for enquiries regarding order status, shipment details, documentation requirements, and overdue payments.
• Work closely with schedulers to monitor open orders, confirm goods availability, create deliveries/invoices according to contract requirements, and ensure compliance with LC terms.

What you bring:

To excel as an Order to Cash Specialist in Ho Chi Minh, you will bring substantial experience from previous customer service positions where you have supported clients through complex processes. Familiarity with SAP's SD module means you can navigate order fulfilment tasks confidently. You are comfortable using various software tools for managing enquiries and maintaining accurate records. Your background includes hands-on involvement in Order to Cash cycles-especially those involving letters of credit-and you possess advanced computer literacy. You demonstrate empathy when resolving complaints or urgent issues; your interpersonal skills shine through during teamwork initiatives; and your ability to remain composed under pressure helps maintain positive relationships even during challenging situations.

• Bachelor's degree in a relevant field provides you with the foundational knowledge required for this specialist position.
• At least three years' experience in customer service roles such as help desk or call centre equips you with proven skills in client support.
• Fluency in both written and spoken English enables you to communicate effectively with diverse stakeholders.
• Demonstrated expertise in order handling and fulfilment using SAP (SD module) ensures accuracy in processing complex transactions.
• Proficiency with customer service software tools allows you to manage enquiries efficiently across multiple platforms.
• Minimum three years' experience specifically within Order to Cash functions-including LC handling-gives you deep insight into end-to-end processes.
• Advanced computer skills including MS Office Suite (Word, Excel) and Outlook enable you to maintain organised records and correspondence.
• Ability to thrive within a global work environment reflects your adaptability and cultural sensitivity when working across borders.
• Excellent problem-solving abilities encompassing communication skills, prioritisation techniques, patience when dealing with difficult customers, and strong time management practices.
• Active participation in teamwork demonstrates your commitment to shared goals while remaining calm under stressful situations.

What sets this company apart:

This organisation stands out for its commitment to fostering a genuinely inclusive workplace where collaboration is at the heart of everything they do. Employees benefit from being encouraged to participate actively in knowledge sharing sessions that promote professional growth. The company invests heavily in training programmes designed not only for skill enhancement but also for personal development-ensuring everyone feels supported throughout their career journey. With a strong emphasis on teamwork over hierarchy, staff members enjoy open communication channels that facilitate learning from one another regardless of seniority or background. The company's global reach means employees gain exposure to diverse cultures while working together towards common goals-a truly rewarding experience for anyone passionate about making meaningful connections at work.

What's next:

If you are ready to take on a fulfilling role where your passion for customer service can make a real difference, we encourage you to apply today!

Apply today by clicking on the link provided below-your next career move awaits!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.