LA SINFONÍA DEL REY HOTEL & SPA

Mô tả Công việc

1. Data Analysis and Business Insights

• Collect and analyze data from CRM, ERP, and other systems to evaluate business performance.
• Track and interpret key performance indicators (KPIs) such as revenue, conversion rates, and customer lifetime value (CLV).
• Identify trends, diagnose performance issues, and recommend data-driven solutions.
• Develop detailed reports and dashboards using tools like Excel and Power BI to inform strategic decisions.

2. Business Process Analysis and Optimization

• Assess current workflows, particularly in sales and operational processes, to identify inefficiencies and bottlenecks.
• Propose and implement solutions to improve efficiency, reduce costs, and enhance outcomes.
• Design and document optimized workflows and standard operating procedures (SOPs).
• Facilitate change management efforts to ensure smooth adoption of new processes.

3. Project Coordination for Business Transformation

• Coordinate and manage business transformation projects, including process improvements and system implementations.
• Collaborate with stakeholders to define project goals, scope, and timelines.
• Ensure alignment between business objectives and technical solutions by managing project requirements.
• Develop and monitor project plans, track progress, and address potential risks or roadblocks.
• Conduct regular status updates and stakeholder meetings to ensure transparency and alignment.
• Evaluate project outcomes through post-implementation reviews and recommend further enhancements.

4. CRM and System Support

• Analyze and improve CRM/ERP utilization to enhance business efficiency and user experience.
• Work with IT teams to troubleshoot, configure, and upgrade sales and operational systems.
• Support the implementation of integrated tools to streamline data flow across departments.

5. Cross-Department Collaboration

• Act as a bridge between sales, marketing, IT, and other departments to ensure seamless communication and alignment on goals.
• Lead workshops and discussions to gather, document, and validate business requirements.
• Collaborate with consulting partners and vendors to implement advanced technology solutions.

6. Reporting and Documentation

• Document requirements, workflows, and project progress comprehensively.
• Create clear user guides and training materials to support system and process adoption.
• Regularly update stakeholders with detailed reports and presentations on analysis and project performance.

Yêu Cầu Công Việc

• Minimum of 3–5 years of experience as a Business Analyst or in a similar role.
• Proven experience in managing business transformation projects or cross-departmental initiatives.
• Strong analytical and problem-solving skills with proficiency in tools like Excel, Power BI, and CRM/ERP systems.
• Familiarity with process optimization frameworks (Agile, Lean, or Six Sigma preferred).
• Excellent communication and stakeholder management skills.
• Strong project management abilities, including planning, risk management, and delivering within deadlines.