SAVILLS 3.8 ★

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Trust & Safety Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About Training & Quality Team
As a part of the Quality Operations team, the Live QA team is responsible for reviewing content from TikTok livestreams on TCS platform to ensure quality control and support the improvement of the moderation team’s quality. Additionally, we play a crucial role in handling appeal arbitration, providing feedbacks, and contributing to improving the effectiveness and market applicability of policies. We also offer language support for escalations and appeals tickets from TikTok Livestream users regarding content that violates or poses a risk to the platform.

What will I be doing?
- Your role will be focused on quality assessment of cases in the appropriate quality measurement process of sampling, ground truth or other workflow types to measure accuracy for human moderation.
- You will be responsible for auditing daily moderation tasks and support moderation performance improvements.
- You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality.
- You will cooperate closely with moderation teams and PES to ensure the moderation quality is up to standard and enhance the moderation consistency of the market.
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications

What should I bring with me?

Minimum Qualifications:
- You come with previous experience performing a role in a Content Moderation / Content Quality / Safety Environment / Quality Assurance in customer service.
- Good English and Vietnamese proficiency, Bachelor's Degree or above.
- You pay attention to detail and be comfortable with viewing inappropriate and harmful content on the internet.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- You have experience with content moderation and Trust-and-Safety, especially have deep knowledge of policy and the ability to quickly grasp policy updates daily.
- Able to communicate effectively and cascade policy well to stakeholders.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.