You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will focus on developing + diversifying business in line with financial + volume targets.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
To report customer feedback to the CCL team, supporting resolutions as required.
To align with CCL colleagues when onboarding new customers.
To maintain + update the most relevant customer information in internal systems.
To regularly review customer portfolios with the CCL Managers + team.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills And Experiences
Bachelor’s degree in economics, Import/ Export, Logistics, or related fields
At least 03 years working experience in Sales of Freight Forward. Experience in Sea Logistics is an advantage.
Having good knowledge of foreign trade, forwarding, import/ export process and custom
Customer orientation
Good at communication, conflict resolution, problem solving & time management skills.
NOVA SERVICE 65 Nguyễn Du, P.Bến Nghé, Q.1, Tp.HCM
Tổng công ty Nova Service hoạt động trong lĩnh vực Thương mại - Dịch vụ, phục vụ hệ sinh thái của NovaGroup bao gồm:
Lĩnh vực Bán lẻ với Hệ thống nhà hàng - cà phê, dịch vụ giải trí và Hệ thống bán lẻ;
Lĩnh vực Dịch vụ với các ngành Quản lý khách sạn, Vui chơi Giải trí, Điều hành tour, Hoạt động biểu diễn nghệ thuật, Vận hành sân golf, Tổ hợp thể dục thể thao, sức khỏe và làm đẹp;
Lĩnh vực Phát triển cộng đồng với mảng giáo dục, y tế và quỹ vì cộng đồng.