Home Credit Việt Nam 4.2 ★

1. Scope and Responsibilities:
***Requirement Elicitation and Analysis:
Conduct interviews, workshops, and meetings with stakeholders to gather and clarify business requirements.
Analyze and document business processes, workflows, and system interactions to understand current state and identify improvement opportunities.
Use various techniques such as use case modeling, process modeling, and data modeling to capture and define requirements.
***Requirement Documentation and Management:
Document business requirements in a clear, concise, and structured manner using tools like use cases, user stories, requirement specifications, and acceptance criteria.
Manage and prioritize requirements using requirement management tools, ensuring traceability and alignment with project objectives.
Collaborate with stakeholders to review and validate requirements, incorporating feedback and updates as necessary.
***Communication and Collaboration:
Serve as a liaison between business stakeholders and IT teams, facilitating communication and ensuring mutual understanding.
Translate business needs into technical requirements and specifications, effectively communicating complex concepts to both technical and non-technical audiences.
Work closely with project managers, developers, testers, and other stakeholders to ensure alignment of goals, priorities, and expectations.
***Solution Design and Validation:
Participate in solution design sessions, providing input based on a deep understanding of business requirements and constraints.
Validate proposed solutions against business needs, ensuring they address the root causes of business problems and deliver expected benefits.
Collaborate with architects and technical leads to ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards.
***Testing and Quality Assurance:
Define test scenarios and acceptance criteria based on business requirements and user stories.
Support testing efforts by reviewing test cases, participating in testing activities, and triaging defects.
Conduct user acceptance testing (UAT) with business stakeholders, ensuring solutions meet their needs and expectations.
***Training and Support:
Develop training materials and deliver training sessions to end-users on new systems, processes, and functionalities.
Provide ongoing support to end-users, answering questions, troubleshooting issues, and facilitating resolution.
***Continuous Improvement:
Monitor and evaluate the effectiveness of implemented solutions, gathering feedback and identifying areas for improvement.
Proactively identify opportunities to streamline processes, enhance system capabilities, and drive innovation.
Stay abreast of industry trends, best practices, and emerging technologies relevant to business analysis and IT.
2. Daily Activities:
Conduct stakeholder meetings to discuss project status, gather requirements, and address concerns.
Analyze and refine business requirements, documenting them in requirement management tools.
Collaborate with development teams to clarify requirements, provide context, and resolve issues.
Review and provide feedback on design documents, user interface mockups, and technical specifications.
Participate in Agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews.
Assist with user story grooming, ensuring stories are well-defined, estimated, and ready for development.
Coordinate and conduct UAT sessions with business stakeholders, capturing feedback and validating solutions.
Develop and deliver training sessions or materials for end-users on new features or systems.
Document lessons learned, best practices, and insights gained from project experiences.
Engage in professional development activities such as training courses, workshops, or networking events to enhance skills and knowledge.
3. Outputs:
***Requirements Documentation:
Requirement Specifications: Detailed documents outlining functional and non-functional requirements, including use cases, user stories, business rules, and acceptance criteria.
Requirement Traceability Matrix: Matrix linking requirements to business objectives, system components, test cases, and other related artifacts.
Data Models: Diagrams illustrating the structure, relationships, and attributes of data entities within the system.
Process Models: Diagrams depicting current and future state business processes, workflows, and interactions.
***Communication Artifacts:
Stakeholder Communication Plan: Plan outlining communication strategies, channels, frequency, and key messages for engaging with stakeholders throughout the project lifecycle.
Meeting Minutes: Summaries of discussions, decisions, and action items from stakeholder meetings, workshops, and requirement elicitation sessions.
Presentation Materials: Slides and visuals used to communicate project updates, requirements, and recommendations to stakeholders and project teams.
***Solution Design Artifacts:
Solution Architecture Documents: High-level and detailed descriptions of the proposed system architecture, components, interfaces, and technologies.
User Interface Mockups: Wireframes, prototypes, or design mockups illustrating the layout, navigation, and functionality of user interfaces.
Integration Specifications: Specifications outlining how different system components and third-party systems will integrate and exchange data.
***Testing and Quality Assurance Artifacts:
Test Plans: Documents outlining the approach, scope, resources, and schedule for testing activities, including unit testing, integration testing, and user acceptance testing.
Test Cases: Detailed scripts or scenarios describing steps to be executed during testing, along with expected results and pass/fail criteria.
Defect Reports: Documentation of identified defects, including descriptions, severity, steps to reproduce, and resolution status.
***Training and Support Materials:
Training Guides: Manuals, tutorials, or user guides providing step-by-step instructions for using the system or specific features.
Training Presentations: Slides or materials used during training sessions to educate end-users on system functionality, best practices, and tips.
FAQ Documents: Frequently asked questions and answers addressing common queries and issues related to the system.
***Documentation and Knowledge Sharing:
Lessons Learned Reports: Summaries of project successes, challenges, and key takeaways to inform future projects and improve processes.
Best Practice Guides: Documents outlining recommended approaches, techniques, and tools for conducting business analysis and project management.
Knowledge Base Articles: Articles or wiki entries documenting system features, configurations, troubleshooting steps, and tips for system administrators and end-users.ARE YOU A FIT?
2-3+ years of experience in roles related to digital product management, development, or ownership, with a focus on user experience design, wireframing, or the prototyping of digital products.
Good analytical skills to interpret data and problem solving skills to address business challenges and attention to detail to ensure accuracy in analysis.
Excel in documentation and time management, experience in organizing, prioritizing and managing simultaneous projects.
Fluent verbal and writing communication skills in English with the ability to collaborate with stakeholders.
High adaptability skills with empathy and emotional intelligence, an excellent team player and hard worker.JOIN US, LET'S SEE WHAT WE CAN OFFER
Competitive salary & allowances
13th month salary
12 annual leave days
24/7 accident insurance
Internal discount (-50%) for brands of Pizza 4P's, Ippudo, About Life Coffee, etc