Concentrix Service Vietnam ★ 3.5

Role & Responsibilities:
• Provide all admin support (training material preparation, to operation to ensure no interruption in operation.
• Build the contest scheme (by cooperating with Data Analyst and OM for performance insight),
• Be the communication point between the client and internal stakeholders for any matters related to operation including hiring, onboarding, resigning, proposing resource planning in case of resignation, IT…
rganize the monthly, quarterly contest ceremony.
• Work with client to align on the contest budget (sponsor by client), suggest the rewards items,
rewards purchase, collect all reward invoices for payment proof as client policy.
• Provide the phasing budget spent vs PO approved and released on weekly basis. Alert the client for any risk of underspent or overspent budget on weekly basis and recommend actions to avoid
underspent or overspent budget.
• Other tasks to support operation if required
General and Specific skills:
- Knowledge and experience in telesales project, call center is a plus
- Skilled in analyzing the data to provide problems and solutions.
- Have the sense to detect and recognize non- compliance behavior.
- Must be decisive, responsibility, thoughtful.
- At least 3 years experience in Project Coordinator position in the MNC company
- Ability to communicate and inspire employees.
*This position will work at QTSC9, District 12, HCMC