ILA

1.Planning
-Weekly SNS planning
-Monthly Re-sales Planning

2. Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO

- Operation Officer and TA Development

3. Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

4. Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;

- Responsible for appropriate forecast and ordering of books and materials for centre use;

5. Course administration

- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;

- Monitor ILA parents to make sure all information correct

6. Class schedule

- Work closely with sales and care team to merge or fill classes to burn revenue

- Monitor all class to alert CM to avoid delay or cancel

- Work close with sales and care team to forecast new classes

7. TA management

- Forecast TA ; Recruitment process & Induction

- Scheduling (Class/Substitution/Supervision/Level Testing)

- TA Salary/Scale raise

- Working time: rotate shift.