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Guest Service Center Agent/ Nhân Viên Tổng Đài
Mega Holdings
30 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
11/07/2024
Hạn nộp hồ sơ:
11/08/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Trên 1 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Kiên Giang
• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Records all requests on daily jobs sheets
• Assists guests with international calls and directory queries
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Attends to all guest queries and requests promptly
• Pages staff member when requested
• Abides by principles of guest privacy
• Report on logbook daily
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Maintains a clean work environment
• Maintain detailed knowledge of Resort Information
• Maintains detailed knowledge of the Hotel's fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Perform any other duties which may be assigned by the management from time to time.
• Be a friendly face and helping hand to our guests
• Look smart - wear your uniform with pride
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management1. Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
2. Service years in the field :
1 year experience in customer service or switchboard operator.
3. Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Excellent English
Proficient in the use of Front Office System
4. Language: English and Vietnamese
5. Preferred (if required)• Competitive salary
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Records all requests on daily jobs sheets
• Assists guests with international calls and directory queries
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Attends to all guest queries and requests promptly
• Pages staff member when requested
• Abides by principles of guest privacy
• Report on logbook daily
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Maintains a clean work environment
• Maintain detailed knowledge of Resort Information
• Maintains detailed knowledge of the Hotel's fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Perform any other duties which may be assigned by the management from time to time.
• Be a friendly face and helping hand to our guests
• Look smart - wear your uniform with pride
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management1. Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
2. Service years in the field :
1 year experience in customer service or switchboard operator.
3. Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Excellent English
Proficient in the use of Front Office System
4. Language: English and Vietnamese
5. Preferred (if required)• Competitive salary
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room
Khu vực
![Tập Đoàn Mega Holdings Tập Đoàn Mega Holdings](https://1900.com.vn/storage/uploads/companies/logo/30/images-1716538882.jpg)
Quy mô:
200 - 500 nhân viên
Địa điểm:
Số 08 đường số 08, Khu đô thị Cityland Park Hills, Phường 10, Quận Gò Vấp, Hồ Chí Minh
Tập đoàn Mega Holdings là một trong những đơn vị hàng đầu tại Việt Nam trong ngành chăm sóc sức khỏe, sắc đẹp và sản xuất sản phẩm công nghiệp.
Tập đoàn Mega Holdings gồm các Công ty thành viên như chuỗi viện thẩm mỹ quốc tế Mega Korea (www.megakorea.vn), chuỗi thẩm mỹ viện MediCare Clinic (www.vienthammymedicare.vn), Công ty Nhựa Việt Tiến (www.viettienplastic.vn),... với 11 chi nhánh trên khắp cả nước và đang không ngừng mở rộng mạng lưới cơ sở.
Tập đoàn Mega Holdings luôn lấy sự hài lòng của khách hàng là trọng tâm cho mọi hoạt động của mình. Chúng tôi mong muốn mang lại cho tất cả khách hàng những dịch vụ, sản phẩm tốt nhất với sự cam kết cao nhất. Từ đó lan tỏa nét văn hóa văn minh trong kinh doanh, mang lại niềm tin cho khách hàng.
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