Công Ty TNHH Aloha Consulting Group

Our client is a leading hospitality company who is looking for a qualified candidate to join their firm.

Job Description

1. Customer Database Management:

• Develop and maintain a comprehensive customer database for catering events, seminars, etc.
• Foster strong relationships with existing clients.
• Proactively identify and acquire new customers through data-driven strategies and targeted outreach.
• Understand client needs and provide personalized event solutions.

2, Consulting & Sales:

• Advise clients on suitable event service packages that align with their preferences.
• Develop and present compelling event proposals while ensuring compliance with company pricing policies.
• Guide customers in selecting the ideal venue, menu, decor, and technical elements to meet their expectations while driving company revenue.
• Provide quotations, negotiate contract terms, and secure agreements with clients.
• Follow the Company Sales Process/ SOP.
• Propose sales ideas and implement marketing plans to increase business.
• Achieve designated monthly, quarterly, and yearly sales targets.

3, Event Operations:

• Ensure customer satisfaction by planning and executing successful events.
• Coordinate with the Executive Chef regarding menu selection.
• Communicate with the Food & Beverage Operations and Banquet Department regarding the booking of events.
• Coordinate and check all the events with other departments (F&B, Kitchen, Event Decoration, Sound & Lighting system, Security…) to ensure the events run smoothly.
• Provide event details to relevant teams for seamless coordination and delivery.
• Address and resolve any issues that arise during event execution.
• Manage venue allocation effectively, ensuring optimal function room usage based on group size to maximize revenue.

4, Service Quality & Customer Satisfaction:

• Gather customer feedback after each event to improve service quality.
• Work with other departments to quickly fix problems/issues relating to service quality.
• Consult, support, and address questions/complaints from customers.

5, Additional Responsibilities:

• Provide market insights and competitor analysis to the management team.
• Assist the Sales Manager in business planning and budgeting.
• Prepare and distribute accurate revenue forecasts on a daily, weekly, monthly, quarterly, and yearly basis.
• Maximize revenue and profitability through cross-selling and upselling other company services.
• Attend networking events to expand potential customer sources.
• Perform other duties as assigned by the Sales Manager.

Requirements

• Degree in Business, Hospitality, Event Planning, or a related field.
• Minimum 2 years of experience in sales or hospitality.
• Strong written and spoken English proficiency.
• Proficiency in Microsoft Office, Team 365, Outlook, and other essential IT tools.
• Excellent communication, relationship-building, and time-management abilities.
• Ability to analyze situations, make quick decisions, and resolve issues effectively.
• Strong presentation and negotiation skills.
• Ability to develop unique event ideas and implement successful sales strategies.
• Proactive approach to achieving deadlines and exceeding sales goals.
• Ability to analyze industry trends and competitor strategies.
• Well-groomed, ethical, and adept at handling customer interactions with tact and discretion.
• Dedicated to providing exceptional guest experiences.