Công Ty TNHH Aloha Consulting Group

Our client, a fast-growing firm specialized in the hospitality industry, is looking for a qualified candidate to join their firm.

Responsibilities

1. Operation (70%)

• Supervise the daily operations of the F&B outlets, thoroughly reviewing daily activities and notifying relevant departments of any necessary adjustments.
• Collaborate with the Executive Chef to develop menus, beverage, and wine lists, ensuring pricing strategies align with the company's profit objectives.
• Maintain close coordination with the Executive Chef and kitchen staff, providing daily updates to ensure seamless communication between the kitchen and front-of-house operations.
• Keep accurate records of special events, guest counts, table occupancy, and daily revenue reports.
• Implement F&B policies and procedures, ensuring compliance with company standards on product and service quality, subject to management approval.
• Deliver premium guest experiences and consistently uphold exceptional service standards.
• Ensure effective communication across all departments.
• Respond promptly to guest complaints and recommend corrective measures to senior management.
• Personally welcome VIP guests, suggest suitable menus and services, and ensure their satisfaction with all aspects of their experience.
• Foster strong relationships with VIP clients to encourage loyalty and repeat visits, maintaining regular direct communication and personalized service.
• Motivate team members to optimize sales and revenue performance.
• Provide regular feedback to staff, conduct performance evaluations, and enforce disciplinary actions in accordance with company policies.
• Promote continuous professional development and implement ongoing training programs for service, culinary, and bar teams.
• Participate in recruitment processes, as well as training, coaching, and developing a high-performing, cohesive team that consistently achieves operational excellence.
• Organize and allocate staffing responsibilities before all events.
• Lead weekly F&B meetings to review financial performance, discuss business strategies, operational updates, and new policies.
• Plan and execute operational procedures for special events and banquet services.

2. Business Development (20%)

• Develop and recommend the annual Sales & Marketing strategy aimed at attracting new clientele, retaining existing customers, and driving profit growth.
• Oversee the restaurant's marketing initiatives, actively participating in the planning and execution of promotional campaigns and brand-wide marketing activities.
• Monitor competitor activities and industry trends, collaborating with the Executive Chef to review and approve menu designs and concepts.
• Lead efforts to establish an external catering service project in collaboration with the management team.
• Meet with clients alongside the Sales team to provide consultations on F&B services.
• Act as the primary liaison for all partners, suppliers, and clients, ensuring seamless communication and relationship management.
• Build and nurture long-term relationships while actively expanding the network within the F&B industry.

3. Other tasks (10%)

• Manage and maintain the Master Wine List, ensuring accuracy and relevance.
• Supervise inventory levels and conduct monthly stock control to maintain optimal supply.
• Develop the departmental operating budget; upon approval, monitor performance and implement corrective measures to achieve budgetary goals and maximize departmental profitability.
• Drive sales growth while minimizing costs, with a focus on F&B expenditures.
• Execute additional tasks as assigned by the DGM/GM.
• Participate in other projects and initiatives as designated by the Management Board.

Requirements

• Bachelor’s degree in hotel/restaurant management, tourism, hospitality or relevant fields.
• Previous experience as a F&B Manager or Assistant/ Supervisor in fine-dining restaurants or luxury hotels
• Experience in up-selling with a proven track record
• Proficient in MS Word, Excel and other software (ERP, BI, Google,...)
• Good command of English, both written and verbal. Fluency in French would be beneficial.
• Professional presence with excellent communication skills
• Self-discipline, able to coordinate multiple tasks
• Leadership ability, problem solving and training skills