HLS VIET NAM

Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process;
Daily communication with the client to align expectations;
Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department;
Maintaining the internal moderation calendar for the relevant programs;
Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard;
Ensuring that the external moderation deadlines are met, and requisite material provided;
Maintaining and evaluating assessment procedures including internal and external moderation;
Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.Have a decent level of English (no English certificate is required but English level should be equivalent to IELTS 7.0);
1 - 2 years of working experience as an operations manager or equivalent role in a BPO (Business -Process Outsourcing) company. Team size: 80 - 100;
Used to work in a BPO (Business Process Outsourcing) company is preferable;
Have experience working with content management methods and tools;
Experience with Google sheets/documents, have good ability to understand/ process data;
Thrive in a fast-paced content moderation environment;
Analytically-minded and detail-oriented;
Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently;
Are self-starters and have a high degree of personal responsibility;
Demonstrate a positive, can-do, proactive attitude;
Enjoy working and contributing as part of a team;
Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.Salary: Negotiable;
Attractive benefits, international, fun and professional working environment;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Chance to work closely with both experienced Vietnamese and foreign experts;
Continuous and professional training to fully develop your potential;
Flexible working hours, we work 40 hours per week (Monday-Friday);
End-of-year bonus every year;
Lunch allowance and free drinks (coffee, tea, etc);
Health Insurance package;
Social Insurance under Vietnam law;
Annual health check, annual flu vaccination;
Paid leave (12 days/year), sick leave and personal leave.