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Mô tả công việc
Assists in the preparation and update of the Departmental Operations Manuals.
Attends regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
Customer Service
Handles guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Marketing
Assists with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimize displacement and maximize total hotel revenues.
Monitors and provides feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximize Hyatt’s competitive advantage in the marketplace.
Participates actively in Monthly Marketing Meetings – the forum to discuss the hotel’s future sales and marketing strategy addressing the critical issues and evaluate past strategy. Prepare and present relevant reports and analysis for the Meeting.
Manages the re-engineering and re-enforcement of business processes from an overall perspective of data cleanliness and data integrity.
Business Intelligence
Actively participates in the formulation and submission of the annual business plan.
Provides the hotel Sales and Marketing Team with business intelligence by effectively utilizing and maintaining the tools, including Cognos, Marketing Portal, Ideas, Reserve, Delphi, Competitive Intelligence, TravelClick products and Marketing Knowledgebase
Ensures the accuracy and validity of the data presented in the Cognos cubes.
Provides the hotel with external market intelligence using tools such as Competitive Intelligence, Rate View / Phaser, Hotelbenchmark.com, access to a Global Distribution System (i.e. Gallileo Focalpoint / MySabre), Internet web sties and corporate resources.
Assists the Director of Marketing / Sales in the strategic direction of the Sales team by assisting the sales managers with developing their personal business plans, corporate account evaluation and classification (key account management) as well as ensuring monthly reporting needs are met.
Ensures the guidelines for data collection, data input, data cleaning and data usage are being followed throughout the hotel and conduct regular training to the relevant departments.
Conducts regular training to Front Office, Sales and Marketing, Reservations on the definition of the marketing standard codes i.e. Purpose of Visit, MIREPs, Rate Markets etc. and their importance in marketing analysis.
Offers quantitative information to Marketing Communications regarding the targeted market’s size, yield, booking, past promotion results, etc, for planning and ROI calculation.
Conducts training with Front Office employees to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis.
Revenue Management / Pricing and Distribution
Prepares weekly and monthly rooms occupancy and average rate forecast through the use of Business Intelligence and Revenue Management applications (IDeaS software where available).
Ensures correct inventory controls are in place for FIT / Group and for the hotel as a whole.
Participates actively in Weekly Yield Meeting. Prepares and presents the relevant reports for the Meeting.
Assists the Director of Marketing / Sales to monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations.
Liaises with Marketing Communications Manager in ensuring room rate and special offers information on the Hyatt.com is updated. Monitors all distribution channels to ensure rate integrity and information is updated.
Technical
Be familiar with the technical set up of the local Cognos solution, general dataflow, database structure and monthly extract procedure.
Be familiar with the escalation procedure in case of support issues with the local Cognos solution.
Be familiar with the technical set up for all tools including revenue management system (where available) used throughout the strategic marketing process.
Personnel
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Participates in annual Performance Development Discussions and personally follow through on agreed professional development goals.
Other Duties
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations.
Exercises responsible management and behavior at all times and positively representing the hotel management team and Hyatt International.
Responds to changes in the Marketing function as dictated by the industry, company and hotel.
Reads the hotel's Employee Handbook and understand and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Quyền lợi được hưởng
Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:
- DE&I, care-driven culture, and collaborative, team-driven environments
- Professional learning and development opportunities
- Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
- Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week
- Be provided uniform and laundry service
- Discount 50% for F&B service at our restaurants
- Complimentary accommodation at selected Hyatt properties worldwide
- Free parking at our associate parking area
Yêu cầu công việc
- Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management.
- An MBA would be an asset.
- Minimum 2 years work experience as Revenue Analyst, Marketing Manager, Marketing Analyst.
- Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.
- Work experience in a luxury hotel or in an international hotel chain
- Great problem solving, organizational, analytical, and coordinating abilities
- Excellent communication skills and great interpersonal skills
Yêu cầu hồ sơ
• Direct application to: Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1
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Công ty TNHH Savills Việt Nam là công ty 100% vốn nước ngoài cung cấp dịch vụ tư vấn toàn diện trong lĩnh vực Bất động sản tại Việt Nam, bao gồm môi giới, tư vấn tài chính, nghiên cứu thị trường, tư vấn cho thuê và Quản lý Bất động sản bao gồm văn phòng, trung tâm thương mại và chung cư cao cấp trên toàn lãnh thổ. Chúng tôi luôn mở rộng cơ hội phát triển nghề nghiệp cho các ứng viên trẻ, nhiệt huyết, sáng tạo và có khả năng vượt trội. Tại Savills Việt Nam, bạn sẽ có cơ hội để phát triển nghề nghiệp lâu dài, khả năng thăng tiến cao, được thử súc trong nhiều ngành nghề khác nhau và cơ hội gia tăng thu nhập
Chính sách bảo hiểm
- Bảo hiểm sức khỏe & tai nạn
- Bảo hiểm xã hội
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Bóng đá
- Bóng bàn
- Cầu lông
- Teambuilding
Lịch sử thành lập
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Được thành lập tại Anh vào năm 1855, Savills là tập đoàn cung cấp dịch vụ bất động sản hàng đầu trên thế giới. Đội ngũ chuyên gia của chúng tôi trải rộng trên toàn cầu, cùng bề dày kinh nghiệm với hơn 600 văn phòng trên khắp châu Mỹ, châu Âu, châu Á - Thái Bình Dương, châu Phi và khu vực Trung Đông
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Savills Việt Nam được thành lập từ năm 1995 với hai văn phòng chính tại Hồ Chí Minh và Hà Nội. Với quy mô hoạt động mở rộng, chúng tôi mang đến đội ngũ chuyên gia nắm rõ về thị trường từng khu vực, và chúng tôi tự hào cung cấp dịch vụ tư vấn hàng đầu nhằm hỗ trợ cho từng cá nhân, doanh nghiệp và các tổ chức đưa ra những quyết định lựa chọn bất động sản tốt nhất.
Mission
Giá trị của Savills nằm ở sự cam kết không chỉ với các hành vi đạo đức, thái độ chuyên nghiệp và tinh thần chịu trách nhiệm mà còn ở những sản phẩm và dịch vụ bất động sản thành công đã được mình chứng qua cả một quá trình làm việc cùng khách hàng.
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