Concentrix Service Vietnam ★ 3.4

CONTENT MODERATION TEAM LEADER

Location: QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City

Working Time: 5 days/week, rotating shift.

Language Proficiency: Chinese Mandarin (HSK5 and above)

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economic clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy + Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public sector.

Visit www.concentrix.com to learn more.

About the job

The Role

The responsibility of the team leader is to ensure that organizational metrics and goals are

met by rallying and motivating a team of up to 20 team members.

Duties and Responsibilities

• Motivate and strategize how the team will meet efficiency, productivity and

consistency targets.

• Ability to understand the CTQ parameters that affect the process and work on them.

• Elevate and escalate red flags to management on a duty of care perspective.

• Ensure that team schedules are communicated; leave requests are attended to and

team attendance is monitored. Chronic absentees should be managed.

• Identify improvement opportunities in workflows and suggest solutions. Creating a

culture of innovation.

• Facilitate team meetings and team huddles.

• First point of escalation and clarification on HR-related matters and concerns.

• Courses correct non-performing metrics and analysts through root cause analysis and

solid action planning.

• Ensure that SMEs are performing their duties and responsibilities.

Hiring Requirements

• Bachelor’s or Associate’s graduate with 3 years of working experience, preferably

with 1 year experience in leading team.

• Fluent Chinese Mandarin HSK5 and above

• Ability to motivate teams and rally the group toward organizational goals.

• Analytical frame of mind.

• Open for working in 24/7 environment