Abbott ★ 3.8

Scope of the Role
• Responsible in forecasting accurate order
• Provide customers with products information
• Support Commercial, Finance in areas of cost improvements, resource optimization & prioritization and day-to-day activities.
• Ability to respond effectively to the most sensitive inquiries from the business
• Maintain a reliable liaison between CRDx and customers

Core Job Responsibilities:
1. Demand planning & Inventory control:

• Manage end-to-end process from forecast, demand planning, stock replenishment, importation to stock allocation and related KPIs (DOH, OTIF, inventory value, obsolete stock, forecast accuracy, …)
• Clean data, ensure the integrity of input data (sales, usage, …)
• Measure and review forecast accuracy
• Coordinate with commercials, marketing and finance to work out and align on demand forecast to meet To-market-sales and Margin target
• Monitor new products launching, promotional items and products transition or discontinuation plans (phase-in/phase-out)
• Monitor Product recall & quality hold to minimize cost impact
• Calculate and minimize the write off risk of slow moving & short shelf life stock by liaising with related stakeholders: distributors and/or marketing and/or commercials
• Manage expired goods and stock out at the approved ratio
2. Supply planning:
• Based on demand forecast, calculate, plan and execute stock replenishment plans for proper products
• Highlight capacity, backlog issues and evaluate business impact and ensure mitigation plans are in place
• Work with manufacturers’ planners to get new lots availability and get back logs solved
• Ensure on-time arrival of shipments, smooth customs declaration and goods to be salable in a timely manner
• Liaise with shippers for shipping routes, modes & carrier adjustments or recommendation
• Review and initiate cost saving or process improvement by streamlining processes
• Coordinate with QC/QA to improve packaging quality, shipping quality and monitor claims with shippers for damaged goods
3. Distributors management & customer service:
• Formulate KPI, SLA for main distributor
• Provide basic products & process training for distributors
• Respond to common inquiries from distributors & customers
• Ensure customer service as per specified in the contract are met, solving problems quickly, making customer’s issue a priority
• Handle & find root cause and solutions for customers’ complaints related to supply chain and delivery service in NPS system
• Advise distributors on various matters: packing, storage & shipping condition, documents for tender submission, quality issues

4. Others:
• Keep track on product list, license, and regulatory requirements. Analyze risk and impact from regulations update, quality issue or supply issues, propose and execute mitigation plans
• Manage and review miscellaneous expenses and claim: domestics transport, obsolete stock, importation fee, tax variance
• Provide staff coaching and training