Tóm tắt công việc Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI Contribute to problem investigation, change management and system configuration Working on Oracle PL/SQL Support for new feature release, hot-fix Maintain and manage the application servers To the holder of this position other tasks and activities related to the current job can be assigned by line-manager To be trained in process know how (Incident, Problem, Change Management)Bachelor degree in IT/ Computer Science or relevant background Fluent in English communication Technical skill: Strong knowledge of SQL, PL/SQL Knowledge in Service Management Tool (Redemy , ServiceNOW, ServiceDesk Plus) Knowledge in Project and Process Management will be an advantage Have ability to work under pressure during peak periods and respecting the deadlines Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement. Strong communication, interpersonal and intercultural skills Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)