Premier Village Phu Quoc Resort managed by Accor

Mô tả công việc

- Coordinate with Sales to have Resort’s information loaded & updated on all website engines.
- Enquire and get the correct information regarding the exact details of the reservations. Takes note of special requests on the reservations form, such as VIP, extra bed, baby-cot, complimentary amenities etc.
- File reservations forms according to arrival dates.
- Acquaint yourself with the regular callers and acknowledges them by name, learn and use telephone courtesies.
- Politely turn down request for reservations on ‘close-out’ dates and offer assistance to book them to another hotel, especially in the case of a regular customer.
- Acquaint yourself of the availability of rooms for sale and the availability of comments.
- Ensures all work areas are clean, tidy and in order.
- Attends daily briefings and participates in a positive manner.
- Reinforce the hotel culture & spirit through teamwork and flexibility consistent with the Staff Handbook.
- Ensure that personal grooming and hygiene standards are met as specified in the Staff Handbook.
- Be aware of his/her work schedule and always gives adequate notice, should circumstance prevent him/her form adhering to that schedule.
- At all times, maintain the privacy of hotel information.
- Have a full understanding of the hotel’s policies and procedures, Occupational Health & Safety issues, Fire Emergency procedure and other policies that may be issued.
- Attend formal training courses and on-the- job training sessions conducted by the department and the hotel.
- Maintain a favorable working relationship with all company employees to in turn promote a cooperative and harmonious working environment.
- Handle any guest complaints effectively and diplomatically to ensure the ultimate satisfaction of guests.
- To ensure you consistently present yourself in a manner which makes a clear statement of professionalism, maintaining a sense of self pride which is reflected in both your appearance and your performance.
- Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives of Reservations Clerk.
- Upload price, allotment, package promotion in all web-booking engine make report of production.
- Monitor and control the web-booking engine to ensure it is in operation and maximize the sales on this channel.
- Deal with booker about booking for group or series, cut off date, do confirmation and chase rooming list.
- List and monitor loaded group or series and make report of materialization.
- To respond to change in the departmental function as dictated by the industry, company or hotel.
- Be employed by The Sales & Marketing Department and as such may be assigned to any area that the management seems suitable and necessary.

Quyền lợi được hưởng

1. Salary and Allowances.

Full Salary & monthly Service Charge in probation period.

Support to relocation allowance by ranks.

Home Visit allowance.

2. Benefits

Supported housing staff with full amenities and entertainment area.

Support shuttle bus to Hotel.

Support for full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of AccorHotels.

3. Insurance policy

Insurance according to the provisions of Labour law

Suncare Insurance according to the provisions of policy SunGroup

Yêu cầu công việc

• Vocational Certificate in Hotel Management, Business Administration or Bachelor’s degree in Hotel Administration, Business Administration or equivalent

• 1-2 years related experience reservations including supervisory experience, or an equivalent combination of education and experience

• Good at the use of Microsoft Office and OPERA

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Problem solving, reasoning, motivating, organizational and training abilities.

Yêu cầu hồ sơ

If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn
• Submit CV to email: Linh.Hoang  accor.com
• Tel: 038 811 7333 (Mr.Linh)

*Note that ONLY shortlisted candidates will be contacted.