SAVILLS

• Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.
• Work closely with the Reception to ensure correct room status at all times.
• Issues, receives, records and controls all Housekeeping pagers.
• Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.
• Record status of daily attendance for all Housekeeping associates.
• Prepare monthly reports as required. Render assistance to respective
• Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.
• Review and update the monthly Housekeeping Manning Guide.
• Know how to use computer and support the office work if possible.
• Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.
• Keep good communication with other departments.
• Assume other duties assigned by Executive Housekeeper.
• Assist with the preparation of staff duty rosters
• Assist with maintaining up-to date staff records
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service, by reporting guest comments
• Take appropriate action to resolve guest complaints
• Promote the hotel products and services
• Access and use Housekeeping computer programs
• Adhere to the hotel’s security and emergency policies and procedures
• Adhere to hotel cleaning and maintenance programs
• Ensure a high level of cleaning is maintained in your work area
• Ensure all reporting and servicing deadlines are met on a timely basis
• Carry out other tasks as directed by your supervisors

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