FRIESLANDCAMPINA VIỆT NAM ★ 3.9

Actively contributes to the positive development of customer satisfaction
Handle regular customers' call-in to build up a positive relationship with the customers
Resolve all kinds of market complaints in a timely and professional manner
Provide informative and high quality call-out in terms of nutrition consultation, CRM service
Manage hot-line staff to ensure that customer complaints and queries via channels (such as Call Center, mails, home-visits...) are handled in a right and consistent manner, forwarded to relevant Department and followed-up thoroughly
Develop new business opportunities through the follow up of new sales order placed via hotline phone number; handle all loyalty customers when they have queries,...
Manage promotion schemes follow-up to make sure customers/consumers being satisfied with our service
Ensure highest CRM quality
Creating plans for implementing new processes related to services
Improving existing care practices through developing phone scripts, call and complaint handling techniques, and design functional training to customer care team.
Building customer orientation in the team
Lead and manage the Hot-line team to ensure effective organization, develop interventions to build hot-line staff's capabilities
Acts as an Internal Auditor
Xem thêm- Education: BS/MS degree
- Experience: at least 05 years of related experience
- Skills:
+ Highly developed, demonstrated teamwork and leadership skills
+ Excellent communication skills and ability to work in a multi-discipline team environment
+ A naturally outgoing individual with a profound ability to interact with customers and teams alike.
+ Ability to build lasting relationships with the clients.
+ A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.
+ Analytic and result drivenAt FrieslandCampina Vietnam, we offer more than just a job - we offer a journey to grow and make an impact. Here's what you can expect:
Unique company culture of Dutch heritage and international presence.
You'll become a key part of our ongoing transformation and contribute to provide better nutrition for the world.
You will be working with a wonderful team who are motivated to contribute and to live our purpose.
Diverse development program to grow and enhance your professional journey.
We offer you a competitive salary & benefits package.
Opportunity to #UnleashYourNature.