Bệnh viện FV

Key duties and responsibilities/
Nhiệm vụ và trách nhiệm chính:
Welcoming
- Greet and receive patient/visitors
- Direct patient to appropriate staff
- Provide information to patient by respect FV policy
- Check patient identify, ascertain purpose of visit
Telephone/email handling
- Answer incoming telephone calls
- Write understandable and professional reply by respect of FVH email templates
- Record and transmit phone calls or messages to relevant people.
- Check email every day to be updated with internal news, receive supervisor&039;s instruction and to handle patient&039;s request
Booking appointment and scheduling
- Arrange unscheduled patients
- Arrange referrals to other health care providers
- Schedule patient’s appointments for consultations, x- rays, lab tests, physical therapy, MRI’s, CT scans...
- Get confirmation of appointment 1 day prior consultation
Orion System using
Technical expertise of Orion system using: Appointment, Registration, Clinic, Scan Management and other modules when applicable:
- Open visit and charge consultation/procedure fees
- Print forms
- Scan documents
Admin supporting to Doctor.
- Organize and arrange patient’s queue with appropriate and efficient manner
- Follow patient’s results, assist doctors to explain and give results to the patient
- Prepare patient file, necessary documents for consultation
- Update consultation schedule of doctors
- Manage medical records and correspondence files
- Provide information to patient and their family about FVH medical and non- medical services within knowledge and authority (insurance, admission, quotation, package... )
- Prepare and help doctor to complete patient files for admission (medical treatment or operation)
- Transmit correspondence and medical records by mail, e- mail, fax
Being interpreter/translator
- Interpret for doctors/patients and patient family
- Translate medical documents related to OPD patient (medical report/certificate, results, patient education materials, procedures...)
Reporting
- Report difficulties with patient, patient’s complaint
- Make other reports when require
Training and meeting
- Attend compulsory training and meeting organized by the hospital
- Update job knowledge by participating in educational opportunities; reading professional publications
- Train and supervise new medical secretary

- Experience: At least 2 years experience in the customer service field (service industry like international hotels or international hospitals is preferable) preferably in a multi- cultural environment.
- Qualification: Bachelor&039;s Degree in English. Fluent in English (Must)
Skills and knowledge
/ Kiến thức và kỹ năng:
- Customer Service skills
- Ability to work under high pressure
- Microsoft skills
- Negotiation and communication
- Well–organized, self- disciplined

- Chế độ chăm sóc sức khỏe và các ưu đãi của FV Hospital dành cho CBNV
- Bảo hiểm chăm sóc sức khỏe Bảo Việt
- Lương tương xứng với năng lực
- Được đào tạo về chuyên môn, nghiệp vụ từ cơ bản đến nâng cao
- Ngày nghỉ phép: 16 ngày/ năm

Cập nhật gần nhất lúc: 2025-01-17 01:20:02