MB Bank

Collection Support Officer is an integral part of the Collection Support Department - Monitor & Development Team. In this role, he/she will perform activities of monitor and development collections system, Portal and satellite applications for debt Collection activities. In addition, he/she will coordinate with related departments to solve issue of system and provide temporary and long-term solutions.
Key Accountabilities
• Working with related Unit/Departments for catching up request and then create service request or write requirement document
• Request upgrade of system, Portal and satellite applications to meet business activity
• Update issue of collections system, Portal and satellite application from Operation and then work with ICT to handle and then monitor and update until the issue is fixed
• Create test cases and perform UAT testing for new system, Portal and satellite application based on BRD (Business requirement Document)
• Update guidelines for new system and satellite application
• Daily monitoring of system, Portal and satellite applications to control activities
• Update hierarchy report on the System based on POA and business activities
• Participate in company projects when assigned
• Support related reports and other tasks, projects when requested from Head of Collection Support Dept1. Education background
- University Graduated, major: Finance, Banking
2. Minimum Experience
- At least 01 - 02 year of Collection experience preferred, or related perspective
3. Knowledge, Competencies, Skills
- Experience and knowledge of Collection business, Collection system
- Proficient use (Work, excel, PowerPoint)
- Good at English is a plus
- Logical thinking and quick adapting with new ideas
- Excellent influencing and negotiation skills
- Excellent interpersonal, communication and presentation skills
- Experience of working in a high-pressure environment and working to tight deadlines.
- Excellent project management and organizational skills.Thưởng
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Chăm sóc sức khoẻ
Premium personal healthcare insurance for all employees and spouse and/or children
Nghỉ phép có lương
14 - 20 days annual leave, 3 days of sick leave with pay