MB Bank

pJob Summary:
Collection Support Supervisor is an integral part of the Collection Support Department - Process and Controlling Team. In this role, he/she will perform activities of supervisory collection Process, Controlling Activities and is also delegated tasks from Head of Collection Support.
Key Roles & Responsibilities
His/her key accountabilities include:
• In charge of controlling whole/assigned Processes (which is related to Collection Division)
• Monitoring of daily related process's implementation to ensure no gap between new requested project and incurred processes
• Gap defining and error minimizing of daily administration activities in Collection Support (Admin Support Team)
• Working with related Departments or Teams to reach final agreements for related/assigned processes, problems/issues
• In charge of planning and controlling timeline of Process and Controlling Activities
• Tracking and checking data related to Collection Incentive's payment process
• Tracking monthly Complaint, QC and validated final data
• Routine reviewing and updating specific guideline/process based on Collection's strategy
• Monitoring, and following up issuance of Recovery Law Firm/Vendor/Skip Tracing Contract & Appendix for new/renew/termination
• Checking and following up issuance of internal guidelines for Collection Process/Memo/POA
• In charge of analyzing and building up internal processes of Collection
• In charge of supporting E-Learning for Collection
• Support related reports and other tasks when requested from Head of Collection Support Dept/pp1. Education background: University Graduated, major: Law, Finance, Banking
2. Work Experience: 03 year of Collection experience preferred.
3. Knowledge, Competencies, Skills:
- Experience and knowledge of Collection processes and best practice
- Excellent influencing and negotiation skills
- Excellent interpersonal, communication and presentation skills
- Experience of working in a high-pressure environment and working to tight deadlines.
- Excellent project management and organizational skills./pThưởng
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Chăm sóc sức khoẻ
Premium personal healthcare insurance for all employees and spouse and/or children
Nghỉ phép có lương
16 days annual leave, 3 days of sick leave with pay