SAVILLS 3.8 ★

Mô tả công việc

• Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
• Serve as Executive Housekeeper in his/her absence.
• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. 
• Works with Human Resources on manpower planning, performance management and talent management 
• Lead by example; promote teamwork and quality service through daily communication and coordination with key department heads. 
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service 
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention 
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. 
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Quyền lợi được hưởng

• Competitive salary 
• Full service charge and the 13th salary 
• Insurance coverage for self and family
• Transportation and meal duty 
• Uniform provided 
• IHG brand standard training

Yêu cầu công việc

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 
• Good writing skills
• Proficient in the use of Microsoft Office 
• Problem solving, motivating, organizational and training abilities 
• Strong Leadership skills in managing teams 
• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.

Yêu cầu hồ sơ

CV in English