Robert Walters ★ 4.3

An exciting opportunity has arisen for an HR Services Manager to join a forward-thinking organisation in Hồ Chí Minh, where your expertise will directly shape the employee experience and drive operational excellence. This role is perfect for someone who thrives on supporting others, values teamwork, and is passionate about delivering high-quality People and Culture (P&C) services.

• Play a pivotal role in shaping the delivery of P&C services by managing a knowledgeable and dependable shared services team that supports all levels of the organisation.
• Benefit from flexible working opportunities and generous pension contributions while developing your career in an inclusive environment that values collaboration and personal development.
• Enjoy access to comprehensive training opportunities and work alongside supportive leadership who are committed to nurturing your skills and helping you achieve your professional goals.

What you'll do:

As an HR Services Manager based in Hồ Chí Minh, you will play a central role in driving the success of the People & Culture function by leading a talented shared services team. Your day-to-day responsibilities will involve developing strategic plans that align with broader organisational goals while ensuring the highest standards of service delivery. You will oversee critical processes such as employee lifecycle management, payroll administration, benefits coordination, and knowledge base development. By fostering close collaboration with other teams within the P&C function, you will help create a seamless experience for employees at every stage of their journey. Your ability to leverage data-driven insights will be essential in identifying opportunities for process improvement and embedding new technologies that enhance efficiency. Additionally, you will provide expert advice on policies and procedures while managing budgets effectively. Your commitment to promoting health, safety, well-being frameworks, as well as managing immigration services compliantly for expatriate staff members will further contribute to creating an inclusive workplace where everyone can thrive.

• Develop strategic plans for the Colleague Services team to ensure alignment with organisational objectives and deliver exceptional People and Culture services across all business units.
• Lead the creation, maintenance, and continuous improvement of P&C procedures and Knowledge-Based Articles, ensuring compliance with legal requirements and industry standards.
• Oversee efficient processing of employee lifecycle events such as onboarding, offboarding, payroll administration, and benefits management to guarantee accuracy and timeliness.
• Foster strong collaboration with other P&C teams to ensure seamless integration of services and consistent support for employees throughout their journey.
• Utilise data-driven insights to assess current processes, identify areas for enhancement, and embed innovative technologies that improve efficiency and service quality.
• Provide expert guidance to employees and people leaders on P&C policies, procedures, benefit programmes, and regulatory compliance matters.
• Deliver comprehensive metrics and reporting on P&C operations to monitor effectiveness, highlight trends, and recommend systemic improvements.
• Manage the operational budget for the P&C function, ensuring resources are allocated optimally to maximise service delivery outcomes.
• Implement health, safety, and well-being frameworks that promote a safe workplace environment for all colleagues.
• Strategically manage People Systems to support organisational goals while overseeing process automation initiatives that streamline operations.
• Coordinate immigration services for expatriate colleagues, ensuring full compliance with relevant laws and regulations.

What you bring:

To excel as an HR Services Manager in this organisation, your background should reflect significant experience within shared services environments where you have managed complex HR operations at scale. Your academic qualifications-ideally at bachelor's or master's level-will underpin your practical expertise gained over several years in both operational and strategic roles. You bring deep understanding of employment law alongside up-to-date knowledge of best practice HR processes. Your interpersonal skills are second-to-none; you communicate clearly with empathy while building rapport across diverse groups. Analytical thinking comes naturally to you; using data insights is part of how you identify improvements that benefit both employees and business outcomes. You are comfortable navigating multiple priorities simultaneously thanks to your organised approach. Familiarity with modern HR information systems means you can quickly adapt technology solutions that streamline workflows. Above all else, your collaborative mindset ensures harmonious teamwork-making you an invaluable asset not only within your immediate group but also across wider business functions.

• A bachelor's or master's degree in human resource management or a related field provides you with a solid academic foundation for this role.
• At least five years' experience in a shared services environment ensures you understand the complexities of large-scale HR operations.
• A minimum of three years in an HR strategic position demonstrates your ability to think holistically about people management.
• Comprehensive knowledge of HR policies, procedures, best practices, and relevant employment legislation enables you to offer sound guidance across all levels of the organisation.
• Proven experience managing teams through periods of change highlights your adaptability and commitment to supporting others during transitions.
• Excellent communication skills allow you to build trust-based relationships with employees at every level while providing clear advice on sensitive matters.
• Strong analytical abilities enable you to interpret data effectively so you can make informed recommendations that drive continuous improvement.
• Demonstrated capability in managing multiple priorities simultaneously ensures deadlines are met without compromising quality or attention to detail.
• Experience working with HR information systems equips you with the technical know-how needed to optimise digital tools for maximum impact.
• A collaborative approach fosters positive relationships within your team as well as across departments.

What sets this company apart:

This organisation stands out due to its unwavering commitment to fostering an inclusive culture where every individual feels valued and supported. Employees benefit from flexible working arrangements designed around their needs-enabling better work-life balance without sacrificing career progression. Generous pension contributions reflect long-term investment in staff well-being while comprehensive training programmes ensure ongoing professional development at every stage of your journey. Supportive leadership is more than just a promise here; it is embedded into daily practice through open communication channels and genuine encouragement for personal growth. The company's dedication extends beyond internal teams: it actively seeks ways to improve processes using feedback from those it serves-ensuring continuous evolution towards excellence. If you are looking for an employer who prioritises collaboration over competition-and who recognises that success is built together-this is the place where your talents will truly flourish.

What's next:

If you are ready to take the next step in your career journey by joining a supportive team dedicated to making a real difference within People & Culture services, this is your moment!

Apply today by clicking on the link below-your future starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.